| Address: | 542ka/ 50 Kishor Vihar Colony, gate no-1 campwell road | | Website: | tradeindia.com |
I am Nikhil Srivastava from Lucknow, my Firm is Rudraksh Home Solutions.
I got TradeIndia basic plan on the 29th of Nov 2022 and it was approved for 25000 rupees including GST, 7000 I paid by account transfer, and remaining the amount of 18000 I paid by Credit card and Made 12 EMI(1500/month). after making payment I came to know that there are a lot of people were cheated by TradeIndia.com so I found a lot of complaints against TI, so I didn't give approval on mail to proceed my plan and I requested for refund as I didn't want to be helpless as others, then when my Credit card bill has generated, it was not in EMI, when I called to Indus bank customer care they told me that my EMI transactions details were not shared by Merchant(TI), and the bank asked me for Chargesheet of the transaction so they can make EMIs. on 22 Dec I called several time to SANDEEP YADAV(Sales Manager) but he didn't respond, Even I dropped my concern on his WhatsApp but he didn't respond. I also tried to connect with TI customer care but there is no option to connect with any representative after 2 days when I again msg him on WhatsApp he shares a Screenshot of a ZOOM meeting. I had to pay the full amount of my CC bill on the 26th of December as the last date was the 25th Dec. after the 28th Dec Sandeep Yadav Told me that he was busy in Meetings so he couldn't respond to me the I realize in this Company if a single person is busy in companies meeting then there is no any other option by which you can raise ur complaints or any other concern. on 6 Jan 2023, I sent mail and requested to refund of my money, and gave all my reasons after 2 days a Ma'am called me regarding my mail, and when I started to explain my case and issue she cut the call and didn't pick me to call. on 12th Dec again I got a call from tradeindia Team I explained all issues he gave me a TAT of 48 hrs but today 19th Dec and there is no response from Trade India. They are only Sale centric, not after-sales. after getting full payment there is no response from the Sales team, and backend team even their customer care is only for formality.
Was this information helpful? | 
Post your Comment