Trai — Not received full refund in spite of call centre confirmation

Address:

Reliance Jio

Dear sir

NOT RECEIVED THE FULL REFUND SO FAR WANT IMMEDIATE OTHERWISE WILL FORCE TO POST IN SOCIAL MEDIA

I have received call on 15.10.2022 from number[protected] at 6.57 time in eveing till day still now i have not received any call back from Mr LALIT as i was suppose to get the call he TOLD will be calling since 13 days back he told will be calling back after getting all the revert from customer care team members he was going to hear the call recording and was suppose to call back as i am suppose to get refund of full 3500 rs against that i have received only 1500 rs so kindly give me call back on my number [protected] as you people are not coming as you have committed to give the call back as you told will be calling as soon as you get the all conversation what they have told to me you will hear from customer care team but sorry to say only purchasing time nothing else so that i will forget and you will not need to pay you are thinking like that only but if you will ignore the will have to go to higher authority to consumer court also so its better you call back once and tell me what is the net amount will be getting in my account when you are going to transfer the same

I want my money back with interest as i am having call recording of the conversation of your customer care madam and with me as after taking all information and after confirming the amount only i have put and request for surrendering the jio connection in Augustmonth then till now you people are fooling and cheating us not giving full amount... want the full amount otherwise will be forced to take action against jio for not giving refund after giving verbal confirmation .

Hope will call back immediatelly

Below is the all conversation mails i have done since two months its the all full story i have written but so far i have not received any call back from you CEO as your subbordinate staff are all not at all bothered to solve my problem as i was suppose to get the money why full money you are not giving want that

ts regarding my jio connection[protected] i have allready before disconnecting nd when i spoke at customercare on 18.08.2022 she told you will get toral 3500rs as refund within 14days after disconnection and device pickup but sorry to say i have received only 1500 rs why you people have not given me Rs3500 want the answer immediately on my email as i am having conversations of your customer care madam if you want i will post to social media ypu people are telling one amount and giving me less amount why 3500 rs not given and why only 1500rs given can you tell me ...

As before surrender i asked at your customer care she told you will get your Rs2000+1500rs total Rs 3500 rs you will get as refund why i have not got Rs 2000 can you tell

Want immediate reply and my refund amount full as per your executive conversation i am eligible for full amount then how come you gave me 1500 only

Want immediate call from Mukeshji

Hope will respond and give me my amount otherwise will be force to post in social media how you people cheat customers

Meeta Rahul shah