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TRAI Customer Care

Telecom Regulatory Authority of India

Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon
India - 123506

Customer Care Phone Numbers and Contacts

Mobile:+91 11 2323 6308
 +91 11 2323 3466
 +91 11 2323 2322
Fax:+91 11 2321 3294
 

TRAI Complaints & Reviews

TRAI - Wrong Commitment by Vodafone Customer Executives.

User
 Sajan Arora on Jan 28, 2015
My Name is Sajan Arora. My number is 9958482410. I have been a customer of Vodafone from last 5 yearsand using vodafone postpaid number from last few months vodafone was unable to serve the purpose for what it is known for i.e. Happy to Help You. My complaint is that Vodafone Charged unnecessary charges regarding Downloading i.e. Rs.425 and Change my talktime plan i.e. 249 to 149 without my consent. No interaction have been made by them to me in any manner and without my Consent vodafone change my Plan due to this my bill amount is raised from usual. when i came to know about this change and unnecessary...
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - Caller Tunes, Other Value Added Packs

User
 vaithi nathan on Jan 27, 2015
Dear Sir, This is the fourth time I am Lodging the complaint. My Mobile No : 8925135667. The above said Mobile Connection I am using nearly one and half years. But, now It is not in a usable condition. Because in a day I am getting nearly 20 unavoidable company calls. Secondly when I am recharging Rs.30/- deducted by the mobile operator for the value added packs. So many times I have called 198 and complaint about that. When I am calling they will deactivate that pack, but the value will not be refunded. 15 days ago I have made a complaint and deactivated a value added service. After three days...
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - Use of bad words in a marketing call from +91 11 4076 4700

User
 Gopalakrishnan2014 on Jan 22, 2015
I have received a marketing call from +91 11 4076 4700 on 21st Jan 2015 at 14:37 pm. When I replied that I am not interested in marketing calls the person called said some bad words in Tamil Language and asked me to shut up. I received the call to my phone no.93840 49316. i will be obliged is some action can be taken on the caller company so that other public are not affected in a similar way....
Complaint comments Read comments Complaint category Credit Cards

TRAI - Complaints Against Reliance Communications Limited

User
 kishorjain71 on Jan 11, 2015
Dear Sir, Satya Mev Jayate With reference to Reliance Customercare reply email 'Reliance=015-439-786' Wrong Commitment By Reliance Customercare Chennai... Aginst my complaint for My Reliance CDMA Prepaid Number got activated 9362411110 dated 08/01/2015, 03.00 pm (3rd time Activated Last 25 Days.!st Activated on 15/12/2014 & second Activate on 23/12/2014). But I did Reliance Prepaid CDMA recharge for Rs. 46/- Rate Cutter (SMS From 52811 Date 15/12/2014 Time 19:41:51) for 60 Days & Rs. 50/- talktime (SMS From 52811 on dated 15/12/2014 time 19:43:03).It shows nill balance on dated...
Complaint comments Read comments [5] Complaint category Mobile Service Providers

TRAI - Weak Airtel Network Signals at Upkar Apartments, Mayur Vihar Phase-1 Extension, Delhi -110091

User
 G Arun Kumar on Jan 5, 2015
Dear Sir/ Madam, I am a dedicated customer of Airtel mobile networks wide my mobile number: 9910227776 along with six other mobile connections. I shifted my residence from 160-C Pocket-1, Mayur Vihar, Phase-1 to C-89, Upkar Apartments, Mayur Vihar Phase-1 Extension, Delhi-110091 on 3rd October 2014. Eversince the day I shifted I had problems with the signals of Airtel Networks which I brought into their notice instantly, I have made complaints to them on mail as well on their mobile numbers too. I wish to inform your goodself that post my initial complaint to them, their network technical team...
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - 9362411110 Reliance Number terminated beacuase of RCOM Internal Problem

User
 kishorjain71 on Jan 3, 2015
To, M/s. Reliance Communications Ltd Reliance Centre, A-Wing, 3rd floor, Maharaja Ranjeet Singh Marg, New Delhi –110002 Kind Attn - Shri Amit Mathur - Sr. Vice President Reliance Telecom Ltd Subject : My Reliance Prepaid CDMA Number – 9362411110 is got terminated by without any reason / Mistake by customer Respected Sir, SATYAMEVJAYATE My Reliance Prepaid CDMA Number – 9362411110 is got terminated by without any reason / Mistake by customer (Kishor Kumar B) Last 6 Month I am using My Postpaid Reliance CDMA Number – 9362411110.And All my business customers...
Complaint comments Read comments [4] Complaint category Mobile Service Providers

TRAI - loop customer

User
 shivrajkolhar on Dec 6, 2014
I had port my number from Loop to Idea on 18th of Nov 2014, But for some reason the document got rejected from Idea, An which i got to know on 29th Nov 2014 an till then Loop company got closed, It is my 6years old number, my all known person has only my this number, pls give me a way out the number is 99870820926...
Complaint comments Read comments Complaint category Telecommunications

TRAI - MAIN BALANCE CUTTING UNINOR SERVICE IN MY SIM

User
 vamsim on Nov 20, 2014
Dear sir, I am vamsi krishna using uninor service every time in my main balance uninor cutting my money without my permission through vas charges two times I complaint to uninor customer care but problem was repeating from uninor so please take necessary action on uninor. my uninor phone no. 9154557890 Regards, vamsikrishna cell: 9154557890...
Complaint comments Read comments Complaint category Unauthorized charges

TRAI - DTH SERVICES FRM DISH TV

User
 ash1praj2 on Nov 2, 2014
I have subscribed dish TV for one year after paying annual subscription. Once the channels have been selected, dish TV revises the prices do the channels and removes them unceremoniously. Isn't the price revision only for new customers? What are the guidelines on this? Why we don't have portability of set top boxes? Pl regulate this loot...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

TRAI - Internet, call rate kam karna

User
 amit24888 on Oct 7, 2014
Aaj india mai itne users hai jo internet call ki sewa le rahe hai upar se in companyo ne apni marji se sab ke rate itne badaye ja rahe hai ki isse use karna hum jaise logo ke liye kaafi mushkil ho raha hai aap in companys par koi action kyo nahi le rahe ho ye sidha bharat sarkar ko chelang kar rahe koi inhe kyo nahi rokta inka profit to badta jaraha hai or hum kitna sahan kare ye aap bata do sabhi companyo par aapko kuch action lena hoga or jo rates hai unhe same karna hoga pls...
Complaint comments Read comments Complaint category Internet Services

TRAI - Without Infermation Deactivation My Mobile Conectivity

User
 J B Rushi on Sep 29, 2014
My Mobile No is 9290032170, This Conectivity TATA DOCOMO. To Day 5 pm My Conectivity De activate, With out any information, so I am fully suffere & Mentaly Tention, So Many Importent Call's Missed, Please Kindly My Problem Salve & Funnish TATA DOCOMO company....
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - Disgusting Mobile Internet Prices

User
 rsarmas on Sep 29, 2014
Hello Sir, I
We are all know that TRAI has control on all mobile network companies and also it has the control on the call rates etc.Let you know the one thing, I have been using Internet from 2008, observed data prices.

You may surprise that One of the Mobile company provider were at 2008, Rs.98 gives 5GB(5120MB) of 2g data for 1month. Now Rs.98 gives 500MB data for 14 days.It is almost decrease 10 times.Now a days smart phones are increasing in number every smart phone user uses Internet. There is no control on the Internet prices, all the companies hikes their prices unevenly.
Complaint comments Read comments Complaint category Internet Services

TRAI - sms sending problem

User
 athmaram8794 on Sep 20, 2014
sir...i have a [9440008794] uninor sim since 4 to 5 years...it is my main number.i have a problblem with that for sending SMS.because that in 6 months back, i recived a company msg..["if u want to check ur details of your VOTER ID then send your voter id number to this number..."]..as following that msg i send my voter id number to that number...After 1 day onwards i got a pblem to send sms...SO SIR ...FOR THIS IAM NOT SATISFID...SO KINDLY SOLVE MY PROBLEM...THANKING YOU...MY NUMBER IS ...9440008794......
Complaint comments Read comments Complaint category Education

TRAI - Information

User
 sonukk on Sep 18, 2014
It has been brought to the notice of Telecom Regulatory Authority of India that some companies / agencies/individuals are asking people to deposit amounts of money in their personal / companies account as Government Tax under Telecom Act 1972 or for clearing of the advanced payment etc. in lieu of leasing the premises of individuals for installation of Mobile tower. After collecting the money these companies/agencies/individuals become unreachable. These companies are issuing fake ‘No Objection Certification’ permission for the Installation of Tower issued by Ministry of Communication and Information...
Complaint comments Read comments Complaint category Telecommunications

TRAI - Unlawful collection of charges by AIRTEL

User
 S V Krishnan on Aug 28, 2014
My mobile telephone 9940095670 suddenly became non functional when I was away on a visit to Bangalore. The NOKIO service centre confirmed that there is no fault in the equipment and desired I should refer to service provided AIRTEL. Their service centre at Koramangala, Bangalore confirmed that the SIM card is not working and they cannot replace it and I have to report this only at Chennai where the connection was given ( despite the fact that AIRTEL is an all India company, operating at nook and corner of India). On my return today from Bangalore I reported at AIRTEL, Santhome who also confirmed...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Telecom Regulatory Authority Of India - On the fairness of Fair Usage Plan (FUP), in Mobile Internet domain

User
 Abhinav Madheshiya on Aug 16, 2014
To whom so ever it may concern ----------------------------------------------- Sub: Regarding the current Fair Usage Policy of Mobile Internet Respected Sir, Here I would like to draw your attention on few points regarding the ongoing Fair Usage Policy (FUP) in Mobile Internet domain. Point1: With the growth of Javascript libraries like JQuery for more UI features, more images, the expected size of web pages are to exceed 2300 KB by the end of the 2014, which is a 44% growth compared to 2013 i.e about 1650KB. Some statistics on the growth of average page size 965 kilobytes 2012 census,...
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - 8737031458 - This number trying to get debit/credit card details in the name of ebay and other companies

User
 Samanyou Garg on Jun 19, 2014
This Number called secs after submitting a complaint on consumer forum about ebay and tried to acquire all the debit card details including the atm pin, 3D secure pin etc from me.I immediately disconnected the call as I had suspicion already.Please don't leak and publish the important details of customers to public. Kindly get this caller blocked so that he can't call anyone else....
Complaint comments Read comments Complaint category Telecommunications

Telecom Regulatory Authority Of India - Not disconnecting connection and sending bills continuously

User
 manjulkandpal on Jun 5, 2014
Dear Sir, A very costly plan was given to me against my needs, however for a long time I wish to discontinue the plan and skip to a prepaid plan but all the time it is said that they will do it after this month but after the completion of the month another bill is send to me for the payment.Now for a couple of months i have almost stopped using the phone, neither i m interested in using net on mobile but still my bill is being send as per old plan and they are not disconnecting my connection despite repeated request.Again I am going today to their office to request the same.Plz.help...
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - Complaint Against Airtel

User
 Nikhil Vaidya on May 26, 2014
I am using 3G network since 2 months.But today suddenly my netpack stopped working.Now it has started but with 2g connection.My 3G netowk is valid till 30th May.I called your Customer care no.He said will get reactivated in 1/2n hr i.e at 7.18 pm.But still I am getting 2G speed.This is not a good customer service as this is effecting your brand and also on valued customers. No:9892409204...
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - Regarding Wrongly bal deduction and complain against Sr executive officer

User
 kamal.1907 on May 20, 2014
Dear Sir/Madam, My self Kamal Gupta living in Jaipur, I have taken 6 Rel. No's (including postpaid and prepaid) and due to Sr. Executive Mr. Akhilesh and Akshya and Executive Mr Om misbehaviour of Reliance company I want to switch my all Rel. services, I had an issue my bal deduction 3 days before using GPRS service on my No 9529098666, 3 days back I got a msz from your 3600 No that I have left 46 Rs and 14 Mb to use so I immediately went for Gprs recharge pack worth Rs 156 for 1 Gb and when I got confirmation msz from your side I saw My net bal is 1021 Mb but my main bal was nil whereas it should...
Complaint comments Read comments Complaint category Mobile Service Providers

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