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TRAI Customer Care

Telecom Regulatory Authority of India

Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon
India - 123506

Customer Care Phone Numbers and Contacts

Mobile:+91 11 2323 6308
 +91 11 2323 3466
 +91 11 2323 2322
Fax:+91 11 2321 3294
 

TRAI Complaints & Reviews

TRAI - Internet, call rate kam karna

User
 amit24888 on Oct 7, 2014
Aaj india mai itne users hai jo internet call ki sewa le rahe hai upar se in companyo ne apni marji se sab ke rate itne badaye ja rahe hai ki isse use karna hum jaise logo ke liye kaafi mushkil ho raha hai aap in companys par koi action kyo nahi le rahe ho ye sidha bharat sarkar ko chelang kar rahe koi inhe kyo nahi rokta inka profit to badta jaraha hai or hum kitna sahan kare ye aap bata do sabhi companyo par aapko kuch action lena hoga or jo rates hai unhe same karna hoga pls...
Complaint comments Read comments Complaint category Internet Services

TRAI - Without Infermation Deactivation My Mobile Conectivity

User
 J B Rushi on Sep 29, 2014
My Mobile No is 9290032170, This Conectivity TATA DOCOMO. To Day 5 pm My Conectivity De activate, With out any information, so I am fully suffere & Mentaly Tention, So Many Importent Call's Missed, Please Kindly My Problem Salve & Funnish TATA DOCOMO company....
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - Disgusting Mobile Internet Prices

User
 rsarmas on Sep 29, 2014
Hello Sir, I
We are all know that TRAI has control on all mobile network companies and also it has the control on the call rates etc.Let you know the one thing, I have been using Internet from 2008, observed data prices.

You may surprise that One of the Mobile company provider were at 2008, Rs.98 gives 5GB(5120MB) of 2g data for 1month. Now Rs.98 gives 500MB data for 14 days.It is almost decrease 10 times.Now a days smart phones are increasing in number every smart phone user uses Internet. There is no control on the Internet prices, all the companies hikes their prices unevenly.
Complaint comments Read comments Complaint category Internet Services

TRAI - sms sending problem

User
 athmaram8794 on Sep 20, 2014
sir...i have a [9440008794] uninor sim since 4 to 5 years...it is my main number.i have a problblem with that for sending SMS.because that in 6 months back, i recived a company msg..["if u want to check ur details of your VOTER ID then send your voter id number to this number..."]..as following that msg i send my voter id number to that number...After 1 day onwards i got a pblem to send sms...SO SIR ...FOR THIS IAM NOT SATISFID...SO KINDLY SOLVE MY PROBLEM...THANKING YOU...MY NUMBER IS ...9440008794......
Complaint comments Read comments Complaint category Education

TRAI - Information

User
 sonukk on Sep 18, 2014
It has been brought to the notice of Telecom Regulatory Authority of India that some companies / agencies/individuals are asking people to deposit amounts of money in their personal / companies account as Government Tax under Telecom Act 1972 or for clearing of the advanced payment etc. in lieu of leasing the premises of individuals for installation of Mobile tower. After collecting the money these companies/agencies/individuals become unreachable. These companies are issuing fake ‘No Objection Certification’ permission for the Installation of Tower issued by Ministry of Communication and Information...
Complaint comments Read comments Complaint category Telecommunications

TRAI - Unlawful collection of charges by AIRTEL

User
 S V Krishnan on Aug 28, 2014
My mobile telephone 9940095670 suddenly became non functional when I was away on a visit to Bangalore. The NOKIO service centre confirmed that there is no fault in the equipment and desired I should refer to service provided AIRTEL. Their service centre at Koramangala, Bangalore confirmed that the SIM card is not working and they cannot replace it and I have to report this only at Chennai where the connection was given ( despite the fact that AIRTEL is an all India company, operating at nook and corner of India). On my return today from Bangalore I reported at AIRTEL, Santhome who also confirmed...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Telecom Regulatory Authority Of India - On the fairness of Fair Usage Plan (FUP), in Mobile Internet domain

User
 Abhinav Madheshiya on Aug 16, 2014
To whom so ever it may concern ----------------------------------------------- Sub: Regarding the current Fair Usage Policy of Mobile Internet Respected Sir, Here I would like to draw your attention on few points regarding the ongoing Fair Usage Policy (FUP) in Mobile Internet domain. Point1: With the growth of Javascript libraries like JQuery for more UI features, more images, the expected size of web pages are to exceed 2300 KB by the end of the 2014, which is a 44% growth compared to 2013 i.e about 1650KB. Some statistics on the growth of average page size 965 kilobytes 2012 census,...
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - 8737031458 - This number trying to get debit/credit card details in the name of ebay and other companies

User
 Samanyou Garg on Jun 19, 2014
This Number called secs after submitting a complaint on consumer forum about ebay and tried to acquire all the debit card details including the atm pin, 3D secure pin etc from me.I immediately disconnected the call as I had suspicion already.Please don't leak and publish the important details of customers to public. Kindly get this caller blocked so that he can't call anyone else....
Complaint comments Read comments Complaint category Telecommunications

Telecom Regulatory Authority Of India - Not disconnecting connection and sending bills continuously

User
 manjulkandpal on Jun 5, 2014
Dear Sir, A very costly plan was given to me against my needs, however for a long time I wish to discontinue the plan and skip to a prepaid plan but all the time it is said that they will do it after this month but after the completion of the month another bill is send to me for the payment.Now for a couple of months i have almost stopped using the phone, neither i m interested in using net on mobile but still my bill is being send as per old plan and they are not disconnecting my connection despite repeated request.Again I am going today to their office to request the same.Plz.help...
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - Complaint Against Airtel

User
 Nikhil Vaidya on May 26, 2014
I am using 3G network since 2 months.But today suddenly my netpack stopped working.Now it has started but with 2g connection.My 3G netowk is valid till 30th May.I called your Customer care no.He said will get reactivated in 1/2n hr i.e at 7.18 pm.But still I am getting 2G speed.This is not a good customer service as this is effecting your brand and also on valued customers. No:9892409204...
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - Regarding Wrongly bal deduction and complain against Sr executive officer

User
 kamal.1907 on May 20, 2014
Dear Sir/Madam, My self Kamal Gupta living in Jaipur, I have taken 6 Rel. No's (including postpaid and prepaid) and due to Sr. Executive Mr. Akhilesh and Akshya and Executive Mr Om misbehaviour of Reliance company I want to switch my all Rel. services, I had an issue my bal deduction 3 days before using GPRS service on my No 9529098666, 3 days back I got a msz from your 3600 No that I have left 46 Rs and 14 Mb to use so I immediately went for Gprs recharge pack worth Rs 156 for 1 Gb and when I got confirmation msz from your side I saw My net bal is 1021 Mb but my main bal was nil whereas it should...
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - repeatedly charging for not asked for services

User
 HermanMehta on Apr 23, 2014
This is to bring to your knowledge and record that my phone no8283915544 was availing your telephone services for more than a year. During this time, thrice the internet service was started on it without my knowledge and any request from my side. This was complaint to at your customer care and was fought hard to get the reversal of charges levied on it.In spite of my constant requests to your customer care not to start the internet services on this No. at any cost, and in writing given to your office at sec22 Chandigarh at the time of purchase of this No., no heed seems to have been taken on the...
Complaint comments Read comments Complaint category Telecommunications

TRAI - For micro sim replacement from normal sim

User
 paresh purohit on Feb 14, 2014
I am exiting customer of Airtel wit CUG plan. Due to requirement of micro sim for my new mobile have visited Airtel outlet Alkapuri branch-Vadodara- Gujarat with proof of RIL Employee card/AADHAR card/Driving license smart card, but branch manager and customer care has rigid and force to give me the photograph although I have submitted KYC docs with photograph's two times previously.diff experienced Vodafone has give me the sim within 10 min with driving lic proof original/Xerox verify.Also note that No due pending on my connection. Please guide whether it is TRI rule or It is Airtel own rule...
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - idea cellular cheated me

User
 chandan8312 pandey on Dec 9, 2013
Dear sir/madam i am a user of idea cellular (9702866000) from last three year from last six month they are sending me bill of 3g which is i am not using i had very much upset & they r not also entertaining me they are suspended my line from two week kindly help me Thanks & Regards Chandan Pandey 7710034004 chandan8312@gmail.com...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

TRAI - complaint of recharge coupon

User
 kuldeepsapsd on Nov 15, 2013
Res.Sir, I'm subscriber of mobile number 09780816995.few days back i purchased a recharge coupon of rupees 20/ from a dealer, its sr.no.001685153156 and expiry date 26.07.2016, now this coupon shows error when i try to rechage"this recharge voucher cannot be used for moment." since last 8/9 days, when i contact to that dealer and vodafone store at Mall road, Ludhiana, , they didn't give answer and refused my claim, pls help me ASAP. Regards, Kuldeep Kuamr. 097808-16995...
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - PORTABILITY of my No. from DOCOMO yet pending.

User
 jadupatichattopadhyay on Sep 21, 2013
Sir/Madam, I Smt. Shubhra Chattopadhyay applied for PORTABILITY of my DOCOMO Mobile NO.( 8961378584 ) 15 days earlier, the last date of which was 18/09/13, I want to go to service from AITEL, yet I am not getting any response from their side, I could not contact them by any means Pl look after my problem obliged me. Thanks, SHUBHRA CHATTOPADHYAY. jpc_avi@yahoo.co.in...
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - wrong bill of 0562-4061614

User
 raj kumar maheshwari on Sep 14, 2013
Dear sir This is second time wrong bill of 0562-4061614 (bill no.186585771), where no call is made to 022 25029888, while the bill shows all calls made to one and same number. There is a blunder or some using our line, therefore this is the matter of investigation by you. Please correct the bill and inform accordingly about the action taken....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

TRAI - against my service provider (Tata Docomo)

User
 Namaya on Sep 12, 2013
i had used tata docomo next 6 months but it,s getting problem with me every time.they charged me data uses everytime.i have mobile which never used internate but they charged me evry month.now they sent me bill Data Usage Charges 667.45,Value Added Service Charges 136.20. i had complain of this matter too much time.not only this month every month i had called costumer care of Tata Docomo but there is no body help less,.they charged un expected bill.if not paid and going to argue they stop the service(out going call) it,s totally terrible situation for me.pls help me out....
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - Disconnection of services on Prepaid Tata DoCoMo Mobile Internet No.09246612736 regarding

User
 Anil .C on Aug 29, 2013
29082012 From ANIL CHADALAVADA (ADVOCATE) Door No.10-6-14, Ramnagar, Visakhapatnam-530002 To The Manager Operations/Legal Tata DoCoMo Mobile Broad Band services, Hyderabad Dear Sir, Sub:- Disconnection of services on Prepaid Tata DoCoMo Broad band Mobile No.09246612736 regarding. I had been approached by an executive of Tata DoCoMo Broad band services and offered me broad band service on the devise No.09246612736 and A/c No.918041384. I had submitted all the required documents to the office located at Dwarakanagar Outlet of Tata DoCoMo and cleared all the dues...
Complaint comments Read comments [1] Complaint category Broadband

TRAI - Refund of Security Deposit

User
 hotmaleaky on Aug 20, 2013
Dear Sir, I would like to ask that I have a postpaid connection of Vodafone, I have faced very much problems from the day 1 (One). Now I want to disconnet this number and asked to refund of security deposit, but the reply is as below: - "We would like to inform you that the security deposit of Rs. 250 is refundable in case you retain your Vodafone account for six months in postpaid platform. However in case if the services on your Vodafone account will deactivate prior to 180 days of the commencement of services, we regret to state that we would not be able to refund the security deposit....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

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