TRAI Customer Care
Telecom Regulatory Authority of India
Customer satisfaction rating: 0%
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TRAI Customer Care

Telecom Regulatory Authority of India

Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon
India - 123506

Customer Care Phone Numbers and Contacts

+91 11 2321 3294

Customer satisfaction rating
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TRAI Complaints & Reviews

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TRAI — Data plan extension by recharge

 Veerarajan S.V on Aug 26, 2016
In data plan we get message when it is expire. for extension of the data plan we have to recharge at least one day before. if we do so the balance amount of data and one day (recharging day) will be deleted and fresh account will be started from that day. Remaining data should be added while recharge. we paid for that.
please take necessary steps to avoid cheating the public.

i am using BSNL and Aircel prepaid sim, both operators are doing the same....
Complaint comments  Read comments Complaint category Mobile Service Providers

TRAI — Fraud call about canara bank customer care by mob no 7808693751

 sanjeev440 on Aug 24, 2016
Today from mob no 7808693751called my official no 7763814018 and tell he is calling from coustomer care canara bank. Tomorrow mor he also called friend and he fraud. He online purchase from my batchmate account rs 2500/-and 9900/- by otp. Please verify take action. He called and take otp from my friend. He is very upset. Closed fraud no and take leagal action...
Complaint comments  Read comments Complaint category Banks

TRAI — Reliance communication prepaid data card

 Upendr Shetty on Aug 23, 2016
Subject: reliance dongle no: 9388490785 (Pre paid).

Dear sirs,

The above data card is registered in my name. As i have visited your reliance outlet at thoppumpady, cochin-682005 it is informed that the said connection was not active in my name and the same is registered with another persons name. I was surprised to note that, how a registered data card in my name is being misused by another while i own and possess the data card. Though i have not used the same for a while and now that i have contacted your outlet for updating the dongle to your newly introduced 4g...
Complaint comments  Read comments [2]Complaint category Internet Services

TRAI — Not providing internet services

 balramk on Aug 20, 2016
We applied for internet connection in gm. Telecom district sonipat haryanathrough our application no. A20160324169 and according to their demand note we deposited rs. 713507/- (Rs. Seven lacs thirteen thousand five hundred seven only) through our cheque no. 956326 and it was credited on 11/03/2016 in bsnl account. Bsnl promised us to provide services. But we are approaching everyday to their office but they are not hearing us. Please instruct to service provider to return our money with interest. We lost too much business due to not getting services....
Complaint comments  Read comments Complaint category Internet Services

TRAI — Broadband service of bsnl in dibrugarh, assam

 rohitkumarmore on Aug 16, 2016
My broadband speed is very slow literally unworkable from past 60 this connection, we have made several complain at bsnl office and call center.
The docket number are :
13785605811 dtd. 12.08.16
13782027432 dtd. 09.08.16
13777493212 dtd. 06.08.16
But till date there has been no response from bsnl dibrugarh office.
My broadband no 3732317189...
Complaint comments  Read comments [1]Complaint category Broadband

TRAI — Poor customer service and range problem

 bluebell india traders on Aug 8, 2016
I am writing this letter on behalf of Bluebell India Traders Irinjalakuda, Thrissur. We took group connection for our salesman and to our office from Vodafone. But due to range problem we are not able to communicate with our sales man other important persons and with our clients. We have made complaints at Vodafone store at Irinjalakuda. But they didn't take any action to correct the same. Moreover they are considering this as silly matter. Due to this problem more of our salesman using their personal numbers for doing their work. Please consider this as request and do the necessary...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

TRAI — Airtel not responding my request to customise my digital tv plan

 Pramod Maheshwari on Aug 5, 2016
Dear sir,
I requested airtel to customise my digital tv plan as i need only 15 channels. I have seen through ads that we need to pay only for those interested channels but providers are chasing us for lacarte plans.
I many times emailed them but the responded only with sms their lacarte plan.
I request to clarify me whether i can use customise plan or not. If yes please advise airtel suitably.

Yours faithfully
Pramod kumar maheshwari
Digital tv id with airtel 3018532270
C302, saketdham sahakari awas samiti, sector 61
Noida 201301
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

TRAI — A sum of rs 158/- deducted

 Ram Porwal on Aug 1, 2016
I dialed a no. To contact someone during the ring a voice knocked my concentration "aasan sawal ka sabab deker jiten rs.100/= ka enam dail kare 53111 nishulk". As i dailed the said no. Just after welcome, question was raised i replied correctly. Another question raised i replied the process continued endlessly till the balance last. It was rs 158/= in my mobile at 2:42 pm on august 1, 2016. The entire sum sucked, the voice came due to some technical reason you can not proceed further. You earned 750 points and still away 200 points to win. When the call was over a number messages received for deductions....
Complaint comments  Read comments Complaint category Telecommunications

TRAI — Exaggerated call rates levied even after paying charges for special offer.

 rahulwake on Jul 21, 2016
I am using airtel prepaid number. They have special offer for my number like after paying extra ₹18 charge my call rate to any local mobile number will be 25 p/second. But even after paying this extra money for a period of one month, most of the time they will charge more. Even after complaining to consumer care centre no effect on the charges. Kindly look in the matter. They must be earning crores of rupees by lull in peoples in this special offer & still charging more....
Complaint comments  Read comments Complaint category Telecommunications

TRAI — Vodafone porting nu

 dhanshree0811 on Jul 19, 2016
One girl name riya and aliya calling me from 7738476940. harassing me from 2 week to port my nu from airtel to vodafone. i refuse to do so then she started yelling and abusing me that you have to type port and your contact nu to 1900. i told her that i don't want to port my nu so she said that i have to type that msg after that only she can cancel my request or else airtel also disconnect my nu. here i m complaining because by such way these people are fooling customers to port. i told her that i will complain trai about you she told me that you can do what you want to do. i told her that give your...
Complaint comments  Read comments Complaint category Telecommunications

TRAI — Network issue from vodafone

 ashwininilwarna on Jul 12, 2016
Since last 2 and half month i an complaining that i am not getting network in billing address... Every time vodafone executive call me asked same question gat problem you are facing.. After that they saying they will register the complaint.

Even i register the complaint in vodafone store on 3rd jun there they said complaint will resolved by 9jun. I didn't git any responce from vodafone till 1st july. Again vodafone executive told they will register my complaint and by 3 working days vodafone service person will visit the location. But still no one has visited and still facing same...
Complaint comments  Read comments Complaint category Mobile Service Providers

TRAI — Reliance netconnect +

 instar on Jul 7, 2016
Reliance had stopped the prepaid data card (3g internet) service and skip to 4g without any notification etc. but un knowingly when i had get recharged the old one, online the payment is made and accepted. when after 2 days the dongel didnot responded we contacted csc on toll free no. and was surprised to note that they had simply refused to pay back and said that we had closed the old one and for new we had to pay 2600.00, then only the internet will start working....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

TRAI — Sales call on DND number and rude operator.

 Amarjit Singh Sidhu on Jul 6, 2016
I got a call from 9136392854 at 13.32 hours from a saving plan of State Bank of India. I told the caller that mine was a DND number after which he was unduly rude ....
Complaint comments  Read comments Complaint category Banks

TRAI — Not response service provider

 aadijk1 on Jun 27, 2016
I have use tikona digital services to very poor internet connectivity & extremely uncooperative customer care services . I am trying for it since three week & I am not getting my internet services . Every time I am getting some vague message from their side which is not expected from a company of this repute. Pl help in settling this issue as soon as possible.

sudhir jain
Complaint comments  Read comments [1]Complaint category Internet Services

TRAI — Den Boom-Band

 राधे राधे गोयल on Jun 18, 2016
Company name - den bomm-band

User id - m_117411, registered mobile no.- 9716160281
I recharged my den boomband, dated - 16-jun-2016 about 8:32 pm of plan sur_fup_15_md_599 & validity 30 days, package amount - rs. 689.
But on url (Given by you), where i check my usage details and plan details, this is showing only 7 days validy with plan name rf_5mb_5gb_7d, then where is my recharged plan of rs. 689.

It is the mistake of the company and i hope u will take action against it.

My transaction details are here :-
Complaint comments  Read comments Complaint category Broadband

TRAI — Cheating by tata docomo

 lucky1014 on Jun 17, 2016
Respected sir,
My humble submission that I have been holding mobile no 9815533705 for the last number of years. This number actually pertains to Airtel company and initially I had taken post paid connection. But due to higher billing I had got it shifted to prepaid connection. I was happily continuing this number under prepaid connection. But six months back Tata DoCoMo representative approached and assured that my bill will never increase more than rupees 200/- with post paid plan of Rs 167/- . According to him the bill never increased more than 300/- till lady moth. But now suddenly stopped...
Complaint comments  Read comments Complaint category Insurance

TRAI — Reliance cdma phone suddenly stopped without any adjustment and compensation

 Shailja lal on Jun 14, 2016
I am holding a reliance cdma phone for the past six years recently i had to purchase a new cdma set as there were certain issues with the old phone i had to pay rs 2500/- for this set now suddenly reliance has stopped suddenly cdma phones and they are refusing to compensate for the set and asking for 2000/- more for gsm new set kindly take note of this problem and take a needful action to stop this arrogance on their part
Shailja lal
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

TRAI — Port no is not active

 mubashir ahmed siddiqi on Jun 8, 2016
My mob no 9811304883 was port in Vodafone in postpaid plan and activt but after sometime Vodafone reactive my no and Vodafone store issue me pre paid sim on 6/6/2016 but this no is not active. I called 3 time 198 but they cant satisfied me and told me you may go Vodafone store for active and I went Vodafone store darya ganj Delhi but result is zero.please activate my no thanks...
Complaint comments  Read comments Complaint category Mobile Service Providers

TRAI — BharatiAirtel wants to discontinue services

 Jagdip Vaishnav on Jun 2, 2016
----- Forwarded Message -----
From: Jagdip Vaishnav
To: ""
Sent: Wednesday, 1 June 2016 8:34 AM
Subject: Re:

This issue is simple to resolve.
How can i use mobile with airtel refill in US, hence remains unused
I am shocked to hear, you want to discontinue services .

Jagdip H vaishnav
Senior citizen
--------------------------------------------------------------------------------... />
From: ""
Complaint comments  Read comments Complaint category Mobile Service Providers

TRAI — Complaint against DND activated, yet still getting calls to 9243248179

 Sumadhura on Jun 1, 2016
We Sumadhura constructions, we have Idea corporate connections and already activated DND service for all mobile number but we are getting regularly DND call from some tele calling departments, on monday 30th may 2016 at 11:23am i got cal from below mention mobile number.

Mobile number 9071701582 (Yeshwanani) AIRTEL Vijayanagar Branch.

Requesting to TRAI, Terminate that mobile number and apology letter from customer side also.

Please take necessary action and do the needful.

Complaint comments  Read comments [2]Complaint category Telecommunications

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