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TRAI Customer Care

Telecom Regulatory Authority of India

Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon
India - 123506

Customer Care Phone Numbers and Contacts

Mobile:+91 11 2323 6308
 +91 11 2323 3466
 +91 11 2323 2322
Fax:+91 11 2321 3294
 

TRAI Complaints & Reviews

TRAI - fraud in activation of my sim by IDEA CELLULAR LTD.

User
 krgautam on May 21, 2015
on 27/04/2015 i got a call from ROHAN from vasant vihar who was an employee of idea asking me to change my current reliance prepaid number into idea postpaid . when i agreed and and submitted my documents on 28/04/2015 for the sim card i was provided a wrong sim card that was not which i required . when i called them to replace my sim they keep on ignoring my request . they were always telling me that that they will replace it sortly but never did so . i called him so many times . on 14/05/2015 he told me to go to the nearest idea store and get my sim . i went to the store next day on 15/05/2015...
Complaint comments Read comments Complaint category Telecommunications

TRAI - Number Blocked Issue

User
 ashadahmad on May 18, 2015
My name is Ashad Ahmad and my number is 8909007444 I was using this for last three months after MNP from idea to Vodafone. The time when I got it port there was no as such pendency reported to me from my old operator and after three months suddenly it has been blocked from Vodafone saying that you have a pending amount on your old operator. I have not given any docket number from Vodafone store where I visited in Agra so that i could share with you. Kindly do the needful as this is my very important number....
Complaint comments Read comments Complaint category Telecommunications

TRAI - HIGH BILLS ON DEACTIVATION OF AIRTEL MOBILE CONNECTION-9972904381

User
 ghanshyam_ojha@yahoo.com on May 17, 2015
I Dear Sir/Madam, I ot hih bill after deactivation of my airtel mobile connection number:9972904381. At time of deactivation customer care person told me that we will enerate the settlement bill on pro rata basis.I hardly used service for 5 days in new billing cycle whereas i received a bill for complete next billing cycle(1 month).Now Airtel person asking to pay for next billing cycle amount Requestin you to do the needful asap as they will add penalty charge to me Thanks&Reards: Ghanshyam Ojha Mangalore ghanshyam_ojha01@yahoo.com...
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - Data usage on my Airtel no +918800230028

User
 atul.chopra on May 16, 2015
I bring to your attention that I have this number +918800230028 from more than an year now. I only use it on my tablet for data use. In past my usage has never exceeded even 1GB though I have a plan of 1.5 GB data on 2G speed. My billing cycle ends on 7th May and on the 14th May I started getting messages that I have already used 1.5 GB of data which is not possible. When I called up 121 they tell me that they cant do anything about it even when I barely used this number and I know my usage cannot go so high in just 7 days (Reference No 1740780509). I requested them for a daily usage they couldn’t...
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - about slow internet concern

User
 ankesh wani on May 15, 2015
Respected Sir, My mobile no. is 8087161541 company name vodafone . I had recharge with Rs. 247 of vodafone 2G internet pack & as details given in the pack data speed is 368 kbps. But It is giving only 20-40 kbps speed. I have complaint regarding this to vodafone care. But i was told your problem will be solved upto 15 May. But it is still not solved. As of now, I tried to call customer care, they are not responding to my call just telling advertisement about vodafone I tried for 5-10 minutes but not responding....
Complaint comments Read comments Complaint category Internet Services

TRAI - Harassment by Aircel

User
 joshmukesh on May 12, 2015
Sir/ Mam, My Aircel Mobile number is 7503013768. I had Aircel Pocket Internet pack. In October I moved from Rs. 149 monthly charges to Rs. 249 monthly charges as there were more free calls and call rates were less. for the month of October and November 2014 I was charged for Internet usage. I made many complaints even by emails but of no use. I was not refunded my money. I had been trying to port my mobile no. but Aircel is not letting me to port. Last three to four times they are sending me the message as, 'Request rejected by donor as the porting code does not match the donor allocated porting...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

TRAI - Sistema Shyam TeleServices Limited

User
 padiyalrajneesh on Apr 28, 2015
Dear Sir/ Madam, Pls note that I purchased MTS Datacard # 8459998740 on Aug 09, 14 under Super unlimited Plan 40 GB. Now, I have got a message from service provider that my plan has been revised to Rs.999 unlimited 15 GB day and 15 GB night plan. MTS has not bothered to call me & take my consent to do all this. This new plan is 15 GB plan only which is 60% less than the plan we purchased. No company can cheat the customers like this. Why 40 GB plan was started???? Where has it gone now??? Was it just a marketing tool to attract customers & then cheat them??? I am not...
Complaint comments Read comments Complaint category Mobile Service Providers

Telecom Regulatory Authority Of India - TATA SKY THIRD CLASS SERVICE PROVIDER

User
 vivekgundge on Apr 27, 2015
My subscriber ID is 1031692708. i m not seeing any channel from more than a week, lot of time i was called Toll free of Tatasky customer service. The toll free number is just a show. But some commitment given for attending with in 24 hours is still not come in the last 7 days. My subscription amount has gone waste with out seeing anything. I have already registered 3 to 4 same complaint with an expectation that this will be resolved at least now. But I have not seen such a poor irresponsive customer service from any others. plz start portability in DTH service also. I can be contacted at 9822088089....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

TRAI - Complaint Against Vodafone for deficency in 3G network

User
 sanjusethi on Apr 27, 2015
Hi, I am vodafone subscriber and using there 3G service and paying for that, but i am not getting 3 G network at Rohini, New Delhi. when i filed complaint twice there technical team called and enquired sitting in there offices, i asked them to visit my place and check for your self, subsequently i wrote to their grivence cell and i got a reply that due to technical reasons they are helpless. I need my answers, am i living in jungle, , , where technical problems can not be resolved, if they can not provide 3G services then why are they charging from me... is this case not fit for lack of services...
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - Movies / games download - wrong billing

User
 Mrs B GANDHIMATHI on Apr 23, 2015
With reference, to the above, neither I nor my husband (Mr.B.Shanmuganathan ) have confirmed the BSNL-HUNGAMA SERVICES. The contention of BSNL that this services was confirmed by LL Phone, SMS & subsequently mailed is wrong, as my mail id in BSNL records is wrong. My mail-id is : shanmuganathan_metlife@yahoo.co.in, whereas BSNL has mailed / confirmed to : shanmuganadhan_metlife@yahoo.co.in.

Your Sales Team have committed some error or forcing customers by dubious methods, I have no other option other than to go for remedy with TRAI / Legal Action / Consumer Court alongwith the...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

TRAI - VODAFONE Mob No. 9582809639, 9999189464, 8527875639

User
 DILIPDP SHARMA on Apr 17, 2015
Sir, I am user of these numbers; since a time Vodafone is not providing my monthly bills. I sent them reminders repeatedly but all in vain. Dropped several mails, made phone calls too. Moreover, they are sending reminders on same registered mail ID but not sending my bills. Kindly help me out in this case. Regards, DILIP SHARMA 9582809639 dilipdp@rediffmail.com...
Complaint comments Read comments Complaint category Mobile Handsets

TRAI - Internet uses plan of Airtel

User
 pawan9158@yahoo.co.in on Apr 15, 2015
This is very much disturbing for a common man that AIRTEL is charging very high and always force fully taking out money from pocket of common man I think no one is looking into it might be some politicians are involved in it or AIRTEL is giving funds to political parties to keep there mouth shut...
Complaint comments Read comments Complaint category Internet Services

TRAI - MNP

User
 Sunil Ailani on Apr 14, 2015
I wanted to port 9420609848 from BSNL to IDEA and their galary in Ulhasnagar-421003 in Thane dist said I have to take post paid portability for atleast three months and afterwards it will be made prepaid. The same was also told to me by Airtel gallary, situated opposite them. They are having post paid sim for portability and for prepaid, if I donot go for post paid portability, I will have to wait minimum for one month till prepaid sims are available with them for portability. Is it correct on their part to force me to go for first post paid portability for three months. Kindly advise. Ailani...
Complaint comments Read comments Complaint category Telecommunications

TRAI - TATA SKY NOT Working

User
 Vijay Kontamwar on Apr 10, 2015
Subscriber Id 1019795127.AM using DTH TATA SKY and having yearly subscription. Since 3rd April 2015 the system is not working As per their inf I am informing on phone 08899888998 and response is somone will attend.Only messages about 18 are received but no action .No of people are not having the facility.I expect you will take some action. I informed them that my subscription should be returned so that I can go to some one else Regards Kontamwar D3/403 Queens Park Pimple Saudagar, Rahatani Pune 411017...
Complaint comments Read comments Complaint category Entertainment and Recreation

TRAI - Bsnl not giving 3G network frm 20 days and customer care service not responding

User
 Iqbalazhar on Apr 9, 2015
sir/mam, i am customer of Bsnl but from last 20 days 3G network not available.many times i contacted customer care but they always said wait we(bsnl)cant do anything and cut phone.nowdays customer care dsnt receive my call.please resolve my problem.Thanks...
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - mobile port

User
 AAKASH VANSH on Apr 9, 2015
Please note that from 15th January 2015 onwards I had so many request with the BSNL office for port of my mobile no. 9501595712 but i regret to note that every time the bsnl had rejected my request, I had so many times talk on telephone also but all in vain. This time again I have generated UPC No. BP386956 and give to my new subscriber and now again I am in receipt of message Request for Port in via 01-42473960940 has been rejected by Donor. Pleaes look into the matter and arrange to sort out my problem....
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - Easy LOOT from Uninor...

User
 VIJAYKADTAN on Apr 3, 2015
Today I get number of marketing calls on my new uninor sim no 7058816724, from number like +91140...I reject every call, mistakenly one call received by me...after hearing 2-3 words I close call by pressing end key. But after that I got message from uninor that i make them request for activating of 'Mantras' and after some second get another message that 'mantras' are activated and Rs. 20 is debited from account. I trying to contact uninor customer care number. 121 and 198 but their they just move me to 1-2-1-2 -2 and never get contact to physical operator. What is the CHEATING..Can TRAI do something...
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - Porting of my Mob. No. 98300 40811 from VODAFONE TO AIRTEL

User
 cdatta1 on Apr 2, 2015
Inspite of making excess Online Payment of Rs.1, 700.00 towards my last Vodafone Bill No. 06031500137787 dtd. 06-03-15 for Rs.852.55 on Due date 24-03-15, M/s Vodafone does not seem to be releasing my Mob. No. to M/s AIRTEL for Porting. Also, they have suddenly disconnected my Connection from 31st March, 2015 till date, resulting in loss of Business exceeding Rs.25, 000.00....
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI - balance de duction and use abusing language

User
 divy arora on Mar 28, 2015
respected sir/madam 'aircel' deducted balance from my account, and when i called them to report this they abused me and they didn't have any reasonable cause why they did this, and now they are not attending my calls. please take a action against them. thank you....
Complaint comments Read comments Complaint category Telecommunications

TRAI - MTS- Worst service

User
 Krish27 on Mar 22, 2015
Sir/Madam, I have been using MTS datacard service since Dec 2014, After 2 months of service, during Feb 26th, I had a problem with the service, and I lodged a complaint with MTS customer care for which, I didnt get a proper response. Hence, I approached the appelate authority of MTS, and that was still worse. They never bothered to reply on time which was actually agreed on, as per their SLA. I had no service for 12 days inspite of repeated calls to the customer care and appealate authority. But, I am charged for the whole month. I have also had loss of pay as I am using the data card for...
Complaint comments Read comments Complaint category Broadband

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