TRAI Customer Care

TRAI Customer Care

Telecom Regulatory Authority of India

Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon
India - 123506

Customer Care Phone Numbers and Contacts

+91 11 2323 6308
+91 11 2323 3466
+91 11 2323 2322
Fax:+91 11 2321 3294
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TRAI Complaints & Reviews

TRAI — Retrival of number

 k.devendran on Jul 23, 2015
Dear sir,

In spite of repeated plea and request made, we are helpless, we beg for the mistake innocently happened and kindly request to retrive our contact number,

I k.Devendran had been using Vodafone number 9884963242 for past years, I had taken an 3000 SMS facility by paying Rs.125/- to Vodafone, in continuation I had used the SMS facility, I am not aware of the regulations of your department nor it was not informed by Vodafone. Now as I am innocent not knowing the commercial usage thinking I am using the Vodafone SMS facility, I had used my number.
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI — Wrong information provide by Vodafone

 Asif Syd on Jul 21, 2015
sir my name is Asif I m Vodafone Pre paid customer. when I m dial *111# than me show me show internet plan. when I check *111# I have show one plan Rs 99- recharge and get 300mb data than I m recharge and I have receive only 250mb..than I m calling customer care they didn't give my complete.Vodafone is give wrong information to customer and not give the benefit so plzzz help me and all Vodafone Customer......
Complaint comments Read comments Complaint category Unauthorized charges

TRAI — Complaint against BSNL

 Vikkki Singh on Jul 5, 2015
Sir I am vikas kumar singh s/o aamr. umrao singh. my BSNL landline no 0141-2759396 is not working more than 10 days . i am also user of BSNL broadband with plan of rs 675. Even I register Daily complaint About net connectivity but till date problem not resolved. my last complaint no is 10257119778. We face problen like this continously but the BSNL not Resolve problem parmently. And our area's linemen using un-parliamentary language. Due to their behaviour my many nebihors got disconnected their BSNL LANDLINE BROADBAND connection JTO BSNL Malviya nagar jaipur is also not properly responding...
Complaint comments Read comments Complaint category Broadband

TRAI — Poor Service

 pankaj_Srk on Jun 24, 2015
I have two airtel gsm commection numbered 9932344547, 9434744547. From the last ten days the condition of the service is very very poor. Most of the time there is no network. Why should we be paying for this kind of service. The provider should be made to provide rebate and penalty for this poor service of the company. Or their licence should be cancelled for this poor service. I am from Siliguri in West Bengal....
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI — net connectivity issue

 vihaan vk on Jun 10, 2015
to appellate, nodal.surat Sir company airlink surat Usercode vishal123 number of time even daily complaint about net connectivity but till date problem not resolved if u understand or not I don’t know now please resolve my problem don’t force me to write gali galoch wali bhasa if u cant provide sevice please again requesting you to refund my balance amount...
Complaint comments Read comments Complaint category Stock Market

TRAI — Installation of 3 telecom towers within 10 mtrs

 Nick_jads on Jun 4, 2015
In my area, there were already two towers of different company in the periphery of 5m. One of the owner of the house has got permission to install another tower. Nearby population was already prone to high radiation level, this would lead to further increase and may impact health of surrounding people. This should be taken of with immediate effect....
Complaint comments Read comments Complaint category Government Organizations

TRAI — Disconnection of Mobile no - 9643000729

 Diwakararo on Jun 4, 2015
Kindly note that I need to discontinue the mentioned no in the subject Line and had given a call to Vodafone CC (4 times) for the same. The call was attended on time but it was ignored when the staff came to know that the call was for disconnection of the no. You are requested to assist on the same at your earliest. Anticipating an early response....
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI — High charges for excess data usage.

 Dalbir Singh Brar on May 28, 2015
On my Airtel mobile no. 9501613600 I take net pack of 500 MB/ ₹60. In april I used excess data of 238 MB. For this company has charged ₹ 2380 i.e.₹10 / 1 MB which is highly rated.There should be a suitable action to stop the robbery by the companies....
Complaint comments Read comments Complaint category Telecommunications

TRAI — Japan International Roaming by Airtel

 T Satyanarayana on May 22, 2015
Dear Sir, I was going to Japan. I wanted to be in touch with my family thru Aitel. My Airtel No: 7702548584 was activated by Airtel website by collecting Rs 997 thru website on 6 May 2015. On arrival to Japan, i could learn that the Airtel didn't have any understanding with the Japan cellular services. Japan uses the CDMA technology. So, on corrosponding with Airtel Customercare, Nodal Officer and appelleate authority, it didn't resolve the problem, besides they are writing to change the phone and etc... It is a fraud by Airtel by collecting the money for international roaming for Japan,...
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI — fraud in activation of my sim by IDEA CELLULAR LTD.

 krgautam on May 21, 2015
on 27/04/2015 i got a call from ROHAN from vasant vihar who was an employee of idea asking me to change my current reliance prepaid number into idea postpaid . when i agreed and and submitted my documents on 28/04/2015 for the sim card i was provided a wrong sim card that was not which i required . when i called them to replace my sim they keep on ignoring my request . they were always telling me that that they will replace it sortly but never did so . i called him so many times . on 14/05/2015 he told me to go to the nearest idea store and get my sim . i went to the store next day on 15/05/2015...
Complaint comments Read comments Complaint category Telecommunications

TRAI — Number Blocked Issue

 ashadahmad on May 18, 2015
My name is Ashad Ahmad and my number is 8909007444 I was using this for last three months after MNP from idea to Vodafone. The time when I got it port there was no as such pendency reported to me from my old operator and after three months suddenly it has been blocked from Vodafone saying that you have a pending amount on your old operator. I have not given any docket number from Vodafone store where I visited in Agra so that i could share with you. Kindly do the needful as this is my very important number....
Complaint comments Read comments Complaint category Telecommunications

I Dear Sir/Madam, I ot hih bill after deactivation of my airtel mobile connection number:9972904381. At time of deactivation customer care person told me that we will enerate the settlement bill on pro rata basis.I hardly used service for 5 days in new billing cycle whereas i received a bill for complete next billing cycle(1 month).Now Airtel person asking to pay for next billing cycle amount Requestin you to do the needful asap as they will add penalty charge to me Thanks&Reards: Ghanshyam Ojha Mangalore
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI — Data usage on my Airtel no +918800230028

 atul.chopra on May 16, 2015
I bring to your attention that I have this number +918800230028 from more than an year now. I only use it on my tablet for data use. In past my usage has never exceeded even 1GB though I have a plan of 1.5 GB data on 2G speed. My billing cycle ends on 7th May and on the 14th May I started getting messages that I have already used 1.5 GB of data which is not possible. When I called up 121 they tell me that they cant do anything about it even when I barely used this number and I know my usage cannot go so high in just 7 days (Reference No 1740780509). I requested them for a daily usage they couldn’t...
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI — about slow internet concern

 ankesh wani on May 15, 2015
Respected Sir, My mobile no. is 8087161541 company name vodafone . I had recharge with Rs. 247 of vodafone 2G internet pack & as details given in the pack data speed is 368 kbps. But It is giving only 20-40 kbps speed. I have complaint regarding this to vodafone care. But i was told your problem will be solved upto 15 May. But it is still not solved. As of now, I tried to call customer care, they are not responding to my call just telling advertisement about vodafone I tried for 5-10 minutes but not responding....
Complaint comments Read comments Complaint category Internet Services

TRAI — Harassment by Aircel

 joshmukesh on May 12, 2015
Sir/ Mam, My Aircel Mobile number is 7503013768. I had Aircel Pocket Internet pack. In October I moved from Rs. 149 monthly charges to Rs. 249 monthly charges as there were more free calls and call rates were less. for the month of October and November 2014 I was charged for Internet usage. I made many complaints even by emails but of no use. I was not refunded my money. I had been trying to port my mobile no. but Aircel is not letting me to port. Last three to four times they are sending me the message as, 'Request rejected by donor as the porting code does not match the donor allocated porting...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

TRAI — Sistema Shyam TeleServices Limited

 padiyalrajneesh on Apr 28, 2015
Dear Sir/ Madam, Pls note that I purchased MTS Datacard # 8459998740 on Aug 09, 14 under Super unlimited Plan 40 GB. Now, I have got a message from service provider that my plan has been revised to Rs.999 unlimited 15 GB day and 15 GB night plan. MTS has not bothered to call me & take my consent to do all this. This new plan is 15 GB plan only which is 60% less than the plan we purchased. No company can cheat the customers like this. Why 40 GB plan was started???? Where has it gone now??? Was it just a marketing tool to attract customers & then cheat them??? I am not...
Complaint comments Read comments Complaint category Mobile Service Providers

Telecom Regulatory Authority Of India — TATA SKY THIRD CLASS SERVICE PROVIDER

 vivekgundge on Apr 27, 2015
My subscriber ID is 1031692708. i m not seeing any channel from more than a week, lot of time i was called Toll free of Tatasky customer service. The toll free number is just a show. But some commitment given for attending with in 24 hours is still not come in the last 7 days. My subscription amount has gone waste with out seeing anything. I have already registered 3 to 4 same complaint with an expectation that this will be resolved at least now. But I have not seen such a poor irresponsive customer service from any others. plz start portability in DTH service also. I can be contacted at 9822088089....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

TRAI — Complaint Against Vodafone for deficency in 3G network

 sanjusethi on Apr 27, 2015
Hi, I am vodafone subscriber and using there 3G service and paying for that, but i am not getting 3 G network at Rohini, New Delhi. when i filed complaint twice there technical team called and enquired sitting in there offices, i asked them to visit my place and check for your self, subsequently i wrote to their grivence cell and i got a reply that due to technical reasons they are helpless. I need my answers, am i living in jungle, , , where technical problems can not be resolved, if they can not provide 3G services then why are they charging from me... is this case not fit for lack of services...
Complaint comments Read comments Complaint category Mobile Service Providers

TRAI — Movies / games download - wrong billing

 Mrs B GANDHIMATHI on Apr 23, 2015
With reference, to the above, neither I nor my husband (Mr.B.Shanmuganathan ) have confirmed the BSNL-HUNGAMA SERVICES. The contention of BSNL that this services was confirmed by LL Phone, SMS & subsequently mailed is wrong, as my mail id in BSNL records is wrong. My mail-id is :, whereas BSNL has mailed / confirmed to :

Your Sales Team have committed some error or forcing customers by dubious methods, I have no other option other than to go for remedy with TRAI / Legal Action / Consumer Court alongwith the...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

TRAI — VODAFONE Mob No. 9582809639, 9999189464, 8527875639

 DILIPDP SHARMA on Apr 17, 2015
Sir, I am user of these numbers; since a time Vodafone is not providing my monthly bills. I sent them reminders repeatedly but all in vain. Dropped several mails, made phone calls too. Moreover, they are sending reminders on same registered mail ID but not sending my bills. Kindly help me out in this case. Regards, DILIP SHARMA 9582809639
Complaint comments Read comments Complaint category Mobile Handsets

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