TRAI Customer Care

TRAI Customer Care

Telecom Regulatory Authority of India

Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon
India - 123506

Customer Care Phone Numbers and Contacts

Mobile:
+91 11 2323 6308
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+91 11 2323 2322
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+91 11 2323 3466
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Fax:
+91 11 2321 3294
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Satisfactory Rating
0%
Complaints
114
Responses
0
Resolved
0
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TRAI Complaints & Reviews

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TRAI — Number of connections exceeded without my knowledge

 hariphysiologist@gmail.com on Jan 11, 2016
Dear Officer TRAI, When i applied for SIM card, i received message from TRAI stating that, i exceeded the number of connections as per Govt rules. But, as per my knowledge, i have only two numbers. I requested all the telephone operators to check and sort this issue. But no response from them. I request you please look into it and resolve my problem. OR Please provide the details about how to rectify my problem. Thanks in advance, Dr.Bandi Hari Krishna....
Complaint comments  Read comments Complaint category Telecommunications

TRAI — Excess debit for same service twice

 Gopinath sigamani on Jan 8, 2016
Dear sir, I have tried to active 3G internet pack for my vodafone number 9626967000 for Rs.254. Since the activation not done due to technical failure I have called to customer care representative to activate the same. After the call, the 3G pack activated. But after 1hr my account was debited again for activating the same pack. When I reported the matter customer care representative replied that cannot be refunded. Without my knowledge my balance was debited twice for the same service request. Kindly do the needful not to happen again in future Yours faithfully S Mageswari...
Complaint comments  Read comments Complaint category Unauthorized charges

TRAI — Malda news ko kyu dbaya ja rha he

 Yajvendra Jat on Jan 5, 2016
Aaj kl news channel kisi party vises ke adhin ho gye he lagta he. Desh me sachhi patrkarita ki kami aa rhi he. Ekka dukka channel Hi shi khabr dikhate he . baki ke kisi na kisi party ke vkhan gate he. Jb desh me dadri kand ko sbhi nesw channel ne ahimiyat di . or koi bhi news channel malda news ko nhi dikhata aeaa kyu? Kya. Kevl rajniti swarth ke liye dadri kand ko etna u thaya gya. Or malda ko nhi....
Complaint comments  Read comments Complaint category News & Media

TRAI — Issue with vodafone

 Neeraj Malik on Dec 27, 2015
This issue in regard of my number: 9999199116. I have used Vodafone for around 8 years. Since last few months, I am facing difficulty that I am receiving calls from unknown numbers and they are telling that they have received miss call from my number and I am not using my phone at that time or from last so many hours. I have made several calls to Customer Service and visited Vodafone store Dwarka Sector -11 regarding the same issue but nothing was done. One random lady picked up call from my number and that call was related to Vodafone services. I have told the same thing to people in Vodafone store...
Complaint comments  Read comments Complaint category Mobile Service Providers

TRAI — Theft of mobile no.88000-88888

 Ashishdel78 on Dec 18, 2015
I, Ankit Gupta using Mobile No. 88000-88888 since 2010 and name on Bill was changed to Aditya puri, This Aditya Puri by using the fraud Documents got number transfe in his name and address used on this forge ID is mine. This must be done by support of some Airtel executive I lodge an FIR against this Mr. Aditya Puri of Cheating...
Complaint comments  Read comments Complaint category Telecommunications

TRAI — Unsolicited calls from marketing agencies

 JKShah 1955 on Dec 11, 2015
I am receiving no of calls which are not solicited, daily. today I received two calls details are given below +918459391781 at 5.54 PM Dec.11, 2015 +919320893694 at 5.49 PM Dec. 11, 2015 This is in spite my mobile no regd. for DND...
Complaint comments  Read comments Complaint category Insurance

TRAI — Airtel prepaid recharges

 Maneesh Bhatia on Dec 8, 2015
These days I am posted in Patna and operating number 8826728923 in the name of Ms Renu Bhatia. I recharged in Patna Rs 306/- which included full talktime and free incoming roaming charges. To my surpirse the balance was bought down to NIL on 05/12/2015. This is surprising that the balance goes down without calling, as in no other operator....
Complaint comments  Read comments Complaint category Mobile Handsets

TRAI — Retrival of number

 k.devendran on Jul 23, 2015
Dear sir,

In spite of repeated plea and request made, we are helpless, we beg for the mistake innocently happened and kindly request to retrive our contact number,

I k.Devendran had been using Vodafone number 9884963242 for past years, I had taken an 3000 SMS facility by paying Rs.125/- to Vodafone, in continuation I had used the SMS facility, I am not aware of the regulations of your department nor it was not informed by Vodafone. Now as I am innocent not knowing the commercial usage thinking I am using the Vodafone SMS facility, I had used my number.
Complaint comments  Read comments Complaint category Mobile Service Providers

TRAI — Wrong information provide by Vodafone

 Asif Syd on Jul 21, 2015
sir my name is Asif I m Vodafone Pre paid customer. when I m dial *111# than me show me show internet plan. when I check *111# I have show one plan Rs 99- recharge and get 300mb data than I m recharge and I have receive only 250mb..than I m calling customer care they didn't give my complete.Vodafone is give wrong information to customer and not give the benefit so plzzz help me and all Vodafone Customer......
Complaint comments  Read comments Complaint category Unauthorized charges

TRAI — Complaint against BSNL

 Vikkki Singh on Jul 5, 2015
Sir I am vikas kumar singh s/o aamr. umrao singh. my BSNL landline no 0141-2759396 is not working more than 10 days . i am also user of BSNL broadband with plan of rs 675. Even I register Daily complaint About net connectivity but till date problem not resolved. my last complaint no is 10257119778. We face problen like this continously but the BSNL not Resolve problem parmently. And our area's linemen using un-parliamentary language. Due to their behaviour my many nebihors got disconnected their BSNL LANDLINE BROADBAND connection JTO BSNL Malviya nagar jaipur is also not properly responding...
Complaint comments  Read comments Complaint category Broadband

TRAI — Poor Service

 pankaj_Srk on Jun 24, 2015
I have two airtel gsm commection numbered 9932344547, 9434744547. From the last ten days the condition of the service is very very poor. Most of the time there is no network. Why should we be paying for this kind of service. The provider should be made to provide rebate and penalty for this poor service of the company. Or their licence should be cancelled for this poor service. I am from Siliguri in West Bengal....
Complaint comments  Read comments Complaint category Mobile Service Providers

TRAI — net connectivity issue

 vihaan vk on Jun 10, 2015
to appellate, nodal.surat Sir company airlink surat Usercode vishal123 number of time even daily complaint about net connectivity but till date problem not resolved if u understand or not I don’t know now please resolve my problem don’t force me to write gali galoch wali bhasa if u cant provide sevice please again requesting you to refund my balance amount...
Complaint comments  Read comments Complaint category Stock Market

TRAI — Installation of 3 telecom towers within 10 mtrs

 Nick_jads on Jun 4, 2015
In my area, there were already two towers of different company in the periphery of 5m. One of the owner of the house has got permission to install another tower. Nearby population was already prone to high radiation level, this would lead to further increase and may impact health of surrounding people. This should be taken of with immediate effect....
Complaint comments  Read comments Complaint category Government Organizations

TRAI — Disconnection of Mobile no - 9643000729

 Diwakararo on Jun 4, 2015
Kindly note that I need to discontinue the mentioned no in the subject Line and had given a call to Vodafone CC (4 times) for the same. The call was attended on time but it was ignored when the staff came to know that the call was for disconnection of the no. You are requested to assist on the same at your earliest. Anticipating an early response....
Complaint comments  Read comments Complaint category Mobile Service Providers

TRAI — High charges for excess data usage.

 Dalbir Singh Brar on May 28, 2015
On my Airtel mobile no. 9501613600 I take net pack of 500 MB/ ₹60. In april I used excess data of 238 MB. For this company has charged ₹ 2380 i.e.₹10 / 1 MB which is highly rated.There should be a suitable action to stop the robbery by the companies....
Complaint comments  Read comments Complaint category Telecommunications

TRAI — Japan International Roaming by Airtel

 T Satyanarayana on May 22, 2015
Dear Sir, I was going to Japan. I wanted to be in touch with my family thru Aitel. My Airtel No: 7702548584 was activated by Airtel website by collecting Rs 997 thru website on 6 May 2015. On arrival to Japan, i could learn that the Airtel didn't have any understanding with the Japan cellular services. Japan uses the CDMA technology. So, on corrosponding with Airtel Customercare, Nodal Officer and appelleate authority, it didn't resolve the problem, besides they are writing to change the phone and etc... It is a fraud by Airtel by collecting the money for international roaming for Japan,...
Complaint comments  Read comments Complaint category Mobile Service Providers

TRAI — fraud in activation of my sim by IDEA CELLULAR LTD.

 krgautam on May 21, 2015
on 27/04/2015 i got a call from ROHAN from vasant vihar who was an employee of idea asking me to change my current reliance prepaid number into idea postpaid . when i agreed and and submitted my documents on 28/04/2015 for the sim card i was provided a wrong sim card that was not which i required . when i called them to replace my sim they keep on ignoring my request . they were always telling me that that they will replace it sortly but never did so . i called him so many times . on 14/05/2015 he told me to go to the nearest idea store and get my sim . i went to the store next day on 15/05/2015...
Complaint comments  Read comments Complaint category Telecommunications

TRAI — Number Blocked Issue

 ashadahmad on May 18, 2015
My name is Ashad Ahmad and my number is 8909007444 I was using this for last three months after MNP from idea to Vodafone. The time when I got it port there was no as such pendency reported to me from my old operator and after three months suddenly it has been blocked from Vodafone saying that you have a pending amount on your old operator. I have not given any docket number from Vodafone store where I visited in Agra so that i could share with you. Kindly do the needful as this is my very important number....
Complaint comments  Read comments Complaint category Telecommunications

TRAI — HIGH BILLS ON DEACTIVATION OF AIRTEL MOBILE CONNECTION-9972904381

 ghanshyam_ojha@yahoo.com on May 17, 2015
I Dear Sir/Madam, I ot hih bill after deactivation of my airtel mobile connection number:9972904381. At time of deactivation customer care person told me that we will enerate the settlement bill on pro rata basis.I hardly used service for 5 days in new billing cycle whereas i received a bill for complete next billing cycle(1 month).Now Airtel person asking to pay for next billing cycle amount Requestin you to do the needful asap as they will add penalty charge to me Thanks&Reards: Ghanshyam Ojha Mangalore ghanshyam_ojha01@yahoo.com...
Complaint comments  Read comments Complaint category Mobile Service Providers

TRAI — Data usage on my Airtel no +918800230028

 atul.chopra on May 16, 2015
I bring to your attention that I have this number +918800230028 from more than an year now. I only use it on my tablet for data use. In past my usage has never exceeded even 1GB though I have a plan of 1.5 GB data on 2G speed. My billing cycle ends on 7th May and on the 14th May I started getting messages that I have already used 1.5 GB of data which is not possible. When I called up 121 they tell me that they cant do anything about it even when I barely used this number and I know my usage cannot go so high in just 7 days (Reference No 1740780509). I requested them for a daily usage they couldn’t...
Complaint comments  Read comments Complaint category Mobile Service Providers

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