Trai — Outstanding Service Problem//You broadband India Pvt. Ltd.//Vadodara//Gujarat

Address:

Vadodara, Gujarat

From: Zankhana Ashish Patel B/28, Ashray Society, TP 13, Chhani Oct. Naka, Vadodara Gujarat Dear Sir/Madam, I am customer of You Braodband India Pvt. Ltd. A/C No: 1040470, Complain No:[protected] dtd: 24th Feb'15. From past one & half month our internet connection is not working. After repeated complaints to customer care center & Customer Service Executive & Appellate Officer, we did not get any satisfactory answer & solution as well. I am not able to connect to the internet from 5th Feb’15, complaining about the same twice in a day on calls or by email or by personal visit, the only answers getting from their side is the problem would be solved in 24 hrs or by today evening or within a day or two. They are not rectifying this problem & every time commits a fake commitment. Every time they give me stupid & lame reasons why I don’t they solve the problem from two months. Different people give me new & different excuses. The problem has not been solved till date. Further to this from the day of my installation nearly every week I get message from You broadband that “we are sorry to inform that our service in your area is temporarily unavailable due to some reason. Inconvenience regretted” & every week there is a breakdown of 2 or 3 days approx. Kindly go through above complain seriously. I greatly appreciate your help.