Trai — Reliance Jio not refund and correct my recharge amount

Address:

F-91, f-block, 2nd floor, west Vinod nagar

Dear sir,
Jio ke no pe ek recharge kara tha jo galt ho galat amount ka ho gaya mene 10 mint tak to inka no pe call karta rha to inka no pe koi options he nahi hai customer care se baat karne ka jo no 199&1991 hai, fir mene other no se call kari to mera no laga or ye bolte hai apne galt recharg kara hai to ham plan change nahi kar sakte hai jo recharge ka amount ₹444 hai
Mera no [protected] hai ye no meri mata ji ke pass hai unke pass basic phone hai, unhe data chalna nahi ata ye telecom company logo ko khub bekuf bana rhi hai, inke pass kam amount ka baic plane nahi jo kewalcalling k liye use ho sake deh ki 50% janta abhi bhi basic phone chalti hai lekin jio airtel pure bharat ko bekuf bana rhi hai plzzz aap inpe koi action jaroo le antara ye bhart ke har insan ko bech khayege