Trai — VI Hidden charges applied for porting out of network and billing plan.

Address:

Ernakulam

It is with utmost pain that I am writing this mail to you. I recently ported from Vodafone to another service provider due to severe network issues.
During the porting on 09/10/2020 I paid Rs.1000/- in advance so that all outstanding will be cleared and I will not be liable to pay any money to VI/Vodafone.
On 22/10/2020 I received a bill through mail amounting Rs.2938.93/- Which means that you are charging me Rs.3938.93/- in the bill for the period.
I called the customer care and for me it was a shock to understand that there is an exit charge for the plan in which I was in. Rs.3000/- is the exit charges for the plan.
I was in Red X plan with 999 as rent. I was previously in another plan with the same rent and some of the executives called me repeatedly and forced me to change to Red X Plan telling me that I will get more benefits without any extra charges.
Later when I tried to port out of Vodafone I received an SMS telling there is some contractual obligation because of which I cannot port out. At that time also I spoke to the customer care executives who suggested I change to another plan and port out. That time itself I clearly said that I am not aware of any contractual obligation while taking the plan.
I am not aware of any contractual obligation and any charges being levied to move out of plan or port out of any network. Nobody told me or communicated this to me.
I request the person concerned to help me cancel these unjustified charges. At this period of CORONA when we all face salary and job cuts how can Vodafone cheat a customer like me who has been using this number for years without even a single overdues.

I am not going to pay this amount which is actually getting cheated from an ordinary customer like me. Please close this ASAP. I don't want VI to block my number due to this unjustifiable charge.

VI will try blocking my number siting me not paying this amount. I request you to help me not let this happen as my lively hood depends on this contact number. Please please help.