[Resolved]  Suvidhaa Indo Serve Pvt. Ltd — Rail cancellation no refund

My suvidhaa fren. Code. 52408
I have cancelled 2 rail ticket cancell on 18 jan2013. Ticket cancelled but refund not credited in my pos. When i complain give me complain no. N[protected]. After 48 hours when i again contact c. C. No. Told me that refund credited in your a / c on 2 / 1 / 2013
See how it possible?
How suvidhaa fraud to his agents also?