[Resolved]  Travel Guru — No reservation at hotel after full payment and confirmation of booking ( Invoice No.: DVTG/2014-15/[protected]

Address:

Dibrugarh, Assam

I booked a Deluxe Room at the Hotel Hawaii Resorts in Goa for December (20-26th December, 2014) through Travelguru. One Mr. Varun Bharadwaj (Travelguru Team member) did the booking on 5th October. My Booking ID isTGUA[protected]. On 13.10.14, I called up Mr. Bharadwaj to request for a preponement of my booking (early check-in) as I was scheduled to arrive a few hours early. I was assured by him that he would call me up to confirm details. He didnot contact me. On 14.10.14 I called up the Travelguru desk at the hotel to be told by Ms. Anuradha that My booking was from 20th and due to heavy rush, early check in would not be possible. She asked me to call up the hotel reception and gave a number [protected]/93. When I called up, I was informed to my utter shock that I had no reservations at the hotel. When I called up Mr. Bharadwaj again, he gave me a Complaint ID No. 02456635 and asked me tocall [protected]. Since then I have called up every alternate day to be assured that I would be "contacted within 24 hours". Till date (26.10.14) I have received no communication from Travelguru. Each time I call up, I expalin patiently, only to be cheated with false assurances. I have a conference on the said dates at the Goa International Centre and I had chosen the hotel as it was nearby. I have booked flight tickets for Goa and my spouse and I are totally harassed and furious at the casual and callous response of your workers. At this juncture I am ready to sue you at the Consumers Court. I have paid a hefty sum of Rs. 27000 and spent a hefty sum on plane tickets. I want to know when you are going to resolve this issue. I was told I would be given a room in a "same star hotel in the same area" but with no confirmation from your end and in view of the fact that the earlier Invoice is of no use, what guarantee is there that wont be taken for a ride again? I have lost faith in you. I want an immediate reply and not some system generated stupid response that doesnot have customized answers to my queries. Sincerely, Madhumita Purkayastha Details of INVOICE PROVIDED VIA EMAIL Invoice No.: DVTG/2014-15/00321930D.V. Travels Guru Private Limited, Pan No.: AACCD1707ECorp Off: 802 C, Eureka Towers, Tax Registration No.: AACCD1707EST002Malad (W), Mumbai 64. CIN No.: U 63040 TN 2005 PTC 56328Reg Off: 145, New 332, Nature of Service: Tour OperatorRoyapettah High Road, Luz, Mylapore, Chennai-600004Tel No:[protected]; Fax No:[protected]Invoice Date: 05 Oct, 2014Booking Date: 05 Oct, 2014Booking ID: TGUA[protected]Booked By: Madhumita Purkayastha, [protected]@yahoo.co.inAddress: NEW DELHI, NA, India, 110048Contact No.: [protected]Description Amount (INR)Hotel BookingHotel: The Hawaii Comforts, GOACheck-in: 20 Dec, 2014 | Check-out: 26 Dec, 2014Cost of Hotel Stay: 27114.00The above total amount includes service tax (including Cess.) of Rs.331.04Payments Details:Description Amount (INR)Received via 27114.00Note: This is electronically generated invoice and does not require a physical signature.