Travel Guru — Not releasing refund

Address:

Pune, Maharashtra

I was trying to book Hotel Byke Heritage on 09.04.2014 from your web-site travelguru.com. I first attempted with my ICICI bank account through net banking payment mode. This booking failed with error from travel guru website after payment. So amount 16913 was deducted from my ICICI bank account but Booking was not done, I raised the complain next day and got request number 01949075. I received the refund for this net Banking failed transaction. But as I did not realize that amount is charged on my bank account, I attempted booking with my ICICI credit card on 09.04.20014. Here also my credit card was charged with amount 16913.40 but booking was not done. For this too I raised a complaint request # 01949072. So far I have not received this refund, and whenever I ask for refund status or screen-shot I am being shared net banking refund details and not the credit card one. I request you to look into this matter urgently as refund for my credit card failed transaction is still pending with TravelGuru against complaint #01949072.