Travel Guru — Unable to cancel hotel booking

This site is a big scam where in Yatra.com is also a part of it.

I am made a hotel booking, when I checked with the hotel, they said, they did not receive any booking from travelguru or Yatra.com, I am allowed for free cancellation till 05th June 2022, I am trying to do it today (27th May 2022), but on their website everything works other than cancellation page, their customer service is still leaving in COVID days, their IVR say's due to covid restriction we are are shortage of staff to answer your call, Gods grace the world is come to normal but they are still leaving in COVID days, I have sent an email to them, not sure if they will replly.

The ticket I received is from Yatra.com so it means Yatra is a part of this.

It is better to book directly from hotels, than to go through this online sites, who just take our money and keep us in loop.