Travelguru — Cheating

kanwal rampal

from Bengaluru, Karnataka

Address:

Chandigarh, Chandigarh

I contacted TRAVELGURU for getting booked one deluxe room each at Mount Abu for 2 & 3rd nights and one at Udaipur for 4 & 5th nights at contact no.[protected] where after one Nisar (who gave his contact No. as [protected]) called me up and gave details of rooms at both the places. Accordingly, after settlement of room rent on telephone, he asked me for payment and said that he would get the payment collected in cash from my residence at Chandigarh and a receipt would be given in token of receipt of payment. As a fair dealing, I made payment of Rs.8281/ (Rs.5171/- & Rs.3110/-) in cash to the person visiting my place and he gave me a receipt also of the amount in question. Today morning, I received a telephone call at my mobile number from ph.no.[protected] from some female caller saying that the room booked for me in Hotel Rangniwas Udaipur doesn't have sufficient space to provide extra bedding. It is surprising that the money was taken by you, through your representative, on 29/07/2015 and he gave details of the room, as per my needs, on 28.07.2015 therefore there was no question of conflict in room size on 31.07.2015 i.e. after four days. I requested the caller that cancel booking of my room and make refund today itself by 5.00 p.m. as it is very meagre amount but she refused to do so. I immediately made a written complaint on this website with a request to refund my money by 5.00 p.m. today itself but it has not been done so far i.e. till 6.50 pm. Now you have forced me to report the matter to some agency like police to proceed against TRAVELGURU. I have seen so many complaints against you on the internet which show that TRAVELGURU are habitual of doing frauds with INNOCENT PUBLIC and are not indulged in fair dealings. As I have to travel on 2nd Aug., 2015, I still request TRAVELGURU to refund my money by tomorrow through special messanger so that i am not short of funds so that we may continue with our dealings in a fair manner. I am Class-I officer of judicial department at Chandigarh meaning thereby I am not a person of such kind who may drag the people in difficulty unnecessarily but there is a reason in this case. But still you may avail the opportunity to proceed fairly. KANWAL RAMPAL, H.NO. 2022, SECTOR 23C, CHANDIGARH.

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Jul 31, 2015

Updated by kanwal rampal In continuation of my earlier complaint, i would like to add here that i chose to get cancelled/refund of my booking amount for Mount Abu due to the climatic conditions according to which there is floods in Gujarat, southern cities of Rajasthan and on account of continuous rains, roads were damaged due to land-sliding and shooting of stones and it would not be possible to visit Mount Abu on 2nd to 4th August, 2015, hence, even though there was any booking, which in no case, was confirmed by the phone caller, as such in the absence of any confirmation of booking of room in Mount Abu, and in view of the whether conditions and road conditions, it was otherwise not possible to visit Mount Abu as such the money taken by Travelguru is required to be refunded because due to the circumstances beyond my control, visiting Mount Abu is not possible and the booking of room at Udaipur in Hotel Rangniwas was not confirmed by Travelguru due to size of the room. Therefore, in no situation and circumstances, Travelguru can withheld my money and are bound to refund the same without any reason and objection whatsoever. KANWAL RAMPAL. H.No.2022, Sector 23-C, Chandigarh. [protected](M)