Travelguru — No booking after taking payment

Address:

Mumbai City, Maharashtra

Travelguru is probably the worst travel agent I have come across either in India or overseas. I have travelled around the world, both officially and on holiday, never having to ever face problems with my travel agent, until I used Travelguru on the net, for my next booking. This happened around mid-December 2015. I booked a double room in Asroria Residency Hotel, Ooty on December 14, 2015 on the trip advisor website. Travelguru was the only travel agent offering rooms then in Astoria. I paid full amount via net banking and received confirmation and booking ID of from Travelguru. Only December 23, 2015 I called up the hotel in order to double check the booking (thank God for that). I was advised by the hotel that there was no booking in my name (Dec 30 to Jan 02, 2016). This came as a shocker to me. I immediately called up Travelguru in Mumbai, with whom I shared the booking details. Once they got all the details, they kept me 'on hold' for over five minutes, after which the call was answered by a second staff member of the company. I repeated all the details I had given to their first staff member, which I found highly irritating and unprofessional for any organisation in the service industry. I was told that there they could not confirm my booking on the initially confirmed dates. Being very upset, I requested for an immediate refund, which they promised to do. I booked my room elsewhere, with another hotel, on the same dates. Will never again use Travelguru or recommend others to ever use this travel agent (if they want to have a trouble free trip). They did not inform me that there was no booking in my name and this too after taking full payment from me.