Trip Factory — Full Amount of Refund not Received

Address:	Trip Factory, 8th Floor, RMZ Lattitude Commercial Building, Dr Puneeth Rajkumar Rd, Bangalore 560092 E Mail: [email protected], Mob Number : 08047
Website:	www.tripfactory.com

Cancellation of trip to Turkey TFF002R2UNI (MANOBENDRA ROY)

1 I Col Manobendra Roy had booked a holiday trip to Turkey on 18 July commencing on 30 Sep with Kolkata branch of Trip Factory. It was for self and wife.

2 I deposited Rs 1, 03, 126/- as Booking Amount on 18 July.

3. Later during second week Aug my wife started havng Medical problems and was diagnosed - Lumbar Spondylitis.

4. I then requested Trip Factory on 29 Aug for cancellation of my trip to Turkey and for refund.

5. Trip Factory has refunded me ₹ 68, 603/- but this amount is ₹10, 000/- short since Ms Priyanka Sr Exec on 13 Sep 2022 promised the following Refund to me on tele :-
(a) Rs 68, 603/- which is for return Air tickets from Delhi to Istanbul and internal Air tickets in Turkey
(b) Rs 3000/- which is for TF SC.
(c) Rs 7000/- cancellation charges of Rs 7000/- for hotel and land which cannot be levied since NIL cancellation charges are in vogue everywhere.

6.Thus Total Refund due to me stands as Rs 78, 603/-(68, 603+3000+7000)

8. However on 14 Sep my bank account was credited Rs 68, 603/-.

9 This amount is short by Rs 10, 000/- .

10 I now request Trip Factory to refund me Rs 10, 000/-.
Sincerely
Col Manobendra