Trip Factory — trip package

I bought a package from trip factory to ladakh and since i did not have much idea, i preferred to take a package assuming they will help me with a good itinerary and support in case i face any problems. But this is what i realised soon:
1. The itinerary was so poorly planned that it missed out major destinations like pangong, asian museum, lamayuru etc which we only found after reaching there
2. Our phone networks stopped working after reaching there and the wifi availability was very less. Instead of telling us about this ttripfactory asked us to contact on telegram for emergency
3. Due to the extreme weather conditions one o[censored]s fell sick and we had no idea what to do so we tried to reach out to them but nobody responded and we were left on our own to figure out our problems and we being two girls we had to completely depend on the locals for help and support
4. We were promised 3 star hotels which we paid for but after reaching we realised the sad state of the hotels which did not have minimum supply of hot water or electricity or wifi. When we tried to reach them they plainly said we cannot ensure you hot water in the hotels. Basically they did not have any idea of the condition of the hotels.
5. The places included in the itinerary were mostly closed like the diskit monastery, the ranchi school etc and not operating for the season and clearly tripfactory had no idea about this
6. After all the hassels when we tried to reach out to trip factory they did not even bother listening to our problems although they knew we were two girls stranded in an unknown place when asked they said they were not responsible for anything and we should have researched the place before we went

The price which they charged was exorbitant for the itinerary they designed for us. All i understood at the end was they are not capable of planning trips, addressing customer issues or even listening to them and they have no respect for customers money. They can go to any level to cheat. I would not recommend trip factory to anybody. I repeat plan your travel with tf at your own risk or your leisure time will turn into a nightmare.