[Resolved] Tripgateway.in — False and play with customers emotions | |||||
Dear Mr Rizwan, Thanks for mailing us and being a part of Tripgateway, We would like to inform you that refund is not matter because we have already send the request to our accounts department regarding of your refund but the matter is that you need to remove all the complaint which you mark against Tripgatweway. Then only you will be get the refund because once the amount will credited we can't follow for the removing the online complaints. that's why we suggested to you kindly remove all the complaints and we are ready to refund your amount as mention on previous mail. MY ANSWER: Dear Trip gateway team, After confirmation / proof of refunded amount which is in transit I can sure mark resolved on all the complements wherever I raised. Rizwan. Was this information helpful? | |||||
Apr 21, 2016 Complaint marked as Resolved Dear Mr Rizwan,
We assure you that once the complain will remove from all the sites we will share you the refund snap shot and as per information given by us, you will get the 8100/- Rs. refund amount and the amount will be credited in your account in next 3-7 working days along with proof we will share you the confirmation mail.
And company will never fail to our commitment because we want trust we don't want the money.
We would like to inform you that there is an option for resolving the complaints and until and unless you don't mark the complaint as resolved, it will not be removed automatically and will reflect to everyone.
You need to click on resolved complaint option mentioned there so that we can process your refund.
The above mail was revived from trip gateway team, I will wait for 7 days if there is no action on the said commitment, I will again raise the complements.
consider that this is the last change for them...
I lost totally faith on this team, but so...
Rizwan TripGateWay.in customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
From: Customer Helpdesk [mailto:[protected]@tripgateway.in]
Sent: Saturday, April 16, 2016 1:26 PM
To: Rizwan Shaikh
Subject: Re: Acknowledge required for resolution of complaint !!!
Dear MR Rizwan,
Thanks for mailing us,
This is to inform you that what ever we have to do we are typing in email in previous will never send any mail confirmation.
and it is already inform to you we don't want to more discussion on the same matter, we have already forward the same to our accounts team regarding refund but screen shot will share you only after removing all the complaint that's it.
This is the final consent from the Tripgateway side and today also you have lodge a new complaint against Tripgateway so there is no mean or no trust on your word please remove all the complaints then only we will send the snap shot.
Answer:
Dear,
I am just Sending our conversation in the comments box for information only.
Basically After a long discussion with your team, I lost the trust on tripgateway,
Because, After a huge telephonic conversation with Mr. Gaurav, I ask to them to write the specifically / detailed whichever you commit (branded watch etc.) me on phone they were not ready to same.
Then finally they are ready to refund.
You the history
Then on which basis should I trust on your team / representatives.
I am in trouble after dealing with you, hence facing a lot of financial pressure from family.
Please you send me the confirmation/proof of refunded amount which is in transit I can sure mark resolved on all the complements wherever I raised.
Rizwan.
Sent: Saturday, April 16, 2016 1:26 PM
To: Rizwan Shaikh
Subject: Re: Acknowledge required for resolution of complaint !!!
Dear MR Rizwan,
Thanks for mailing us,
This is to inform you that what ever we have to do we are typing in email in previous will never send any mail confirmation.
and it is already inform to you we don't want to more discussion on the same matter, we have already forward the same to our accounts team regarding refund but screen shot will share you only after removing all the complaint that's it.
This is the final consent from the Tripgateway side and today also you have lodge a new complaint against Tripgateway so there is no mean or no trust on your word please remove all the complaints then only we will send the snap shot.
Answer:
Dear,
I am just Sending our conversation in the comments box for information only.
Basically After a long discussion with your team, I lost the trust on tripgateway,
Because, After a huge telephonic conversation with Mr. Gaurav, I ask to them to write the specifically / detailed whichever you commit (branded watch etc.) me on phone they were not ready to same.
Then finally they are ready to refund.
You the history
Then on which basis should I trust on your team / representatives.
I am in trouble after dealing with you, hence facing a lot of financial pressure from family.
Please you send me the confirmation/proof of refunded amount which is in transit I can sure mark resolved on all the complements wherever I raised.
Rizwan.
From: Customer Helpdesk [mailto:[protected]@tripgateway.in]
Sent: Saturday, April 16, 2016 2:39 PM
To: Rizwan Shaikh
Subject: Re: Acknowledge required for resolution of complaint !!!
And company is not denies for refund.
Because after that we can't follow more on same that's it.
On Sat, Apr 16, 2016 at 2:37 PM, Customer Helpdesk wrote:
Dear Rizwan,
Once the complaint will remove please update us on same you will get the mail regarding refund from our side.
and no more discussion on this.
ANSWER:
I also don’t have time to chat with your team regarding the same again and again,
You better understand my situation, Please take soft corner from me end…….
I am in trouble after dealing with you, hence facing a lot of financial pressure from family.
Please you send me the confirmation/proof of refunded amount which is in transit I can sure mark resolved on all the complements wherever I raised.
Rizwan.
Sent: Saturday, April 16, 2016 2:39 PM
To: Rizwan Shaikh
Subject: Re: Acknowledge required for resolution of complaint !!!
And company is not denies for refund.
Because after that we can't follow more on same that's it.
On Sat, Apr 16, 2016 at 2:37 PM, Customer Helpdesk wrote:
Dear Rizwan,
Once the complaint will remove please update us on same you will get the mail regarding refund from our side.
and no more discussion on this.
ANSWER:
I also don’t have time to chat with your team regarding the same again and again,
You better understand my situation, Please take soft corner from me end…….
I am in trouble after dealing with you, hence facing a lot of financial pressure from family.
Please you send me the confirmation/proof of refunded amount which is in transit I can sure mark resolved on all the complements wherever I raised.
Rizwan.
trip gateway team,
I getting a huge financial pressure from family, Please REFUND the amount ASAP.
there is no further action to be taken from your side.
Please Update…….
I getting a huge financial pressure from family, Please REFUND the amount ASAP.
there is no further action to be taken from your side.
Please Update…….
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From: Customer Helpdesk [mailto:[protected]@gmail.com]
Sent: Saturday, April 16, 2016 11:51 AM
To: Rizwan Shaikh
Cc: [protected]@tripgateway.in
Subject: Re: Acknowledge required for resolution of complaint !!!
Dear Mr Rizwan,
Thanks for mailing us,
It is already inform to you without resolving we can't.
because we can't follow you after refunding the money on daily basis regarding the same, that's why firstly you have to remove all the complaint what ever you have marked against the Tripgateway on same time we will share you the refund snap shot on your email.
ANSWER:
Dear Trip gateway team,
This is for your information regarding the first complaint, Your representative committed the same (on telephonic conversation) for resolving the issue (first time), after I marked “Resolved the complaint” which I raised, I am follow up to you from last ONE MONTH for refunding / assured gift (which is false commitment from your team), but result is on your front.
Please give the confirmation / proof of refunded amount which is in transit I can sure mark resolved on all the complements wherever I raised.
This is my humble request to you please refund the amount ASAP.
Rizwan.