[Resolved] Tripgateway.in — Fraudulent Sales Practices adopted by Tripgateway | |||||
I received a call from the legal advisor of Tripgateway named Mr. Gaurav Mehta who claims to be a legal advisor for Tripgateway. He told me that the person who sold me the product has changed his name and sold me the package. He further accepted that the real name of the person is Subanshu Jindal. He is the guy who changed the name and sold the package. Moreover, when i asked him about the assured gift, he simply refused in the regard. He then told me that tripgateway is ready to give me a compensation gift for the harassment and breach of trust i had faced and asked me to acknowledge it to resolve the complaint. I did not agree to it as the compensation was not equivalent to the gift assured to me whose reference number has already been quoted in the complaint. I requested him to cancel the package but he refused saying that since i have lodged a complaint, i would be able to get only 80% of the refund and if i complain again they would deduct 20% more and so on. I am highly shocked and disgusted to witness the practices these travel agencies are following. I request you to kindly help me resolve the matter as this matter has affected me mentally. Was this information helpful? | |||||
Sep 12, 2016 Complaint marked as Resolved TripGateWay.in customer support has been notified about the posted complaint. Verified Support Aug 10, 2016 TripGateWay.in Customer Care's response I acknowledge,
On Thu, Aug 4, 2016 at 11:30 AM, Legal Trip <[protected]@tripgateway.in> wrote:
Hi Mohit,
Greetings of the day!!!
Congratulations,we would like to inform you that you have purchased packages of Rs 8999 according to which we guarantee you to provide you the booking at any destination where you wish to travel for 4N/5D for 4 members.
(Prior intimation required minimum 21-30 days for any hotel booking depending upon availability).
Further if we are unable to provide you the hotel booking then we will refund your money.
Child below 10 years is complimentary.
As discussed with our telephonic conversation we are sending you brand new
Android Smart Watch free of cost as a complimentary gift.
Further your validity is increased for four months i.e 16 months from the date of purchase of the package.
Related any query you can call anytime on the mobile number which we have provided.
Now you don't have any issue with the company and your query is solved.
Kindly acknowledge the mail so that we can proceed further.
Verified Support Aug 10, 2016 TripGateWay.in Customer Care's response I acknowledge,
On Thu, Aug 4, 2016 at 11:30 AM, Legal Trip <[protected]@tripgateway.in> wrote:
Hi Mohit,
Greetings of the day!!!
Congratulations,we would like to inform you that you have purchased packages of Rs 8999 according to which we guarantee you to provide you the booking at any destination where you wish to travel for 4N/5D for 4 members.
(Prior intimation required minimum 21-30 days for any hotel booking depending upon availability).
Further if we are unable to provide you the hotel booking then we will refund your money.
Child below 10 years is complimentary.
As discussed with our telephonic conversation we are sending you brand new
Android Smart Watch free of cost as a complimentary gift.
Further your validity is increased for four months i.e 16 months from the date of purchase of the package.
Related any query you can call anytime on the mobile number which we have provided.
Now you don't have any issue with the company and your query is solved.
Kindly acknowledge the mail so that we can proceed further.
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