TSRTC — No proper service

Sir, i have submitted my pass on 22 june 2015 on charminar bus depot. The person said that i will be receiving sms with the date to issue my bus pass. I got sms to collect my bus pass on 18th july 2015. When i went to collect my bus pass, the person over there asked me to come on 20th july 2015. When i asked him the reason he said i am not concernd about all this come on the day what you are told to. Again on 20th july 2015 i went to charminar depot to collect my pass he told me to come on 22nd july 2015 and again the same reason and they are shouting and ignoring us. Sir, i am facing alot of problem for travelling and my routes are totally different and the expenses are high minimum amount a spend a day for travelling is around 70 by changing buses. Today is 24th july now again the person asked me to come on tuesday and when i told him that the other depot's bus passes are getting issued so he says this is charminar depot go and come on tuesday. What kind of service is this. I am suffering because of those authorities. Now who will pay my daily expenses??
Please issue my bus pass as soon as possible.