I bought 2 tickets to go home on the 5 january for 2 people in premium class with extra pay at 1306 $ when we got to belgium at xmas and tryed to check on our tickets home, nobody at tui could find our tickets or wanted to help us, even made us go to airport brussels to tui main office to fix the issue and made us buy 2 new tickets to go gome and fly t another date as nothing g was available //
We feel very taken advantage off, want to get our intial pay off 1306 back, as this is unacceptable //
Being born in belgium, it is a disgrace and unacceptable, to be with a belgian company and beeing ripped off like that //
We could never speak to any representative to this date on the phone on any number given, always a computer, and could never resolve anything,
We had to call our creditcard company to dispute,
Unacceptable //
Be careful when booking with air tui,
Premiumclass does not mean anything,
We purchased a new ticket to assure getting home at 506 beeing. Ramped up in a uncomfortable seat //
I hope tui gets back to us after complains, but not holding my breath, i was also told that my flight on the 5 was cancelled by the front desk at tui at brussels airport, how did that happen,
Is that after i complained to my creditcard company // they sure did not refund me for my initial money spend on my premium ticket,
I hope my legal team off my credit company can resolve my issue, again, unacceptable,
Dear tui i[censored] read this, we need a apology, and our money back, thank you, marina dietrich
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0. FULL NAME / address / email
1. e-ticket, it must contain 13 digits, which shows passenger name /place of issuance/date/route/ air carriers flights
2. Boarding pass, if any
3. Your own written complaint towards TUI operator.
4. Any reply of the operator following 15 days, if place of issuance is India.
5. Expressions - what was the fault of TUI during your flight?
Such documents are absent and not attched .
All complaints have to be submitted to the air carrier or to th etour operator not later than 2 years and 1 time only.
The responsibility of the air carrier / tour operator is limitted by law and by the ICAO conventions.
The operator has 15 days ( max 30 days, if outside India) either
- to compensate
- to refuse to compensate anything
following the receipt of the correct complaint from the passenger.
Note, it is usless to request the same subject matter more than 2 times from the same service provider.
All disputes in 30 days following the correct complaint receipt are subject of the examination by Indian court or by local Canada court.
The expected expences for legal assitance can be:
-- government fees from 2000 ruppes, if in India + own efforts
- legal fees for assistance of a lawyer or of legal professional start from ~5000 rupees till 12000 depening upon the complicity and length, if in India
or from CAD100 per 1 hour for cases in Canada.
The fair court must compensate all material losses, moral harm, paid servics in final judgemnt .
I am not associated with the above service provide or with the air carrier.
Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@