TVS Motor Company — Service center complaint - innovative tvs, mumbai (bhandup)

CS Nikhil Arya

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400078
Website:	www.tvsmotor.com

I am owner of tvs apache rtr 180 (Grey), i have serviced my rtr 180 in last month i. E. April, 2016 and i am very very disappointed with the service.

I have three issues in bike that the gear is not operating properly, low average and handle bearing was damaged. For which the service center had suggested to change complete set of clutch plates (Approx rs. 1200), did engine flush & decarbon for engine and changed the handle bearing.

Have spent approximately rs. 4, 000 on spares and service but problems are still the same, infact increased.

The gear is still not operating smoothly even after changing whole set of clutch plates, average went worst than before, engine is making more noise than before and more on it while changing handle bearing they have damaged the oil seal of front suspension (Both right as well as left side) and are now asking to spend more rs. 650 for the same.

This was a worst experience with tvs authorised service center.

Kindly look in to the matter and ask service center to resolve the said issues without any further charges.

Details of service center:
Innovative tvs
C-12, kantilal mangalal estate,, pannalal compound,,
Opp. Sangrila bus stop, l. B. S. Marg bhandup
Mumbai, maharashtra
Phone number: [protected]
Email id: [protected]@tvsmdealer.Co.In
Contact person - kumar (Manager) - [protected]/ [protected]

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Comments

shyam damodar zaware

from Mumbai, Maharashtra

Hi,
I own TVS Wego

I have always serviced it with your authorized service centre since I bought it.
I have been getting it serviced from TVS Innovative at Bhandup since 2013 and I had a very bad experience with them.

Every time I service it, I get same or new problem immediately after servicing of scooter.

I pay again for repairs in addition to the services.

This time they have just damaged my vehicle to an extent that I am not able to use it further.

I serviced it on 02 August with starting problem, paid INR 2900.
It did not start well and developed a problem with vehicle stopping anytime abruptly. I went to Innovative service at Bhandup on 09th August and they repaired it in few hours but I could hardly reach my home as bike did not run at all in the middle of the road.

My Kumar send his personnel and took the scooter to his service center. It was kept till 16th August and charged INR 1300 for some part replacement.

Now still I am not able to start my scooter either by kick or self start.

Details of service center:
Innovative tvs
C-12, kantilal mangalal estate, , pannalal compound, ,
Opp. Sangrila bus stop, l. B. S. Marg bhandup
Mumbai, maharashtra
Phone number: [protected]
Email id: [protected]@tvsmdealer.Co.In
Contact person - kumar (Manager) - [protected]/ [protected]

Surajsingh3110

from Mumbai, Maharashtra

Feb 3, 2023

Worst service I ever experienced for the first in bhandup tvs service center MANOJ SHYAMBALI YADAV😡 don't know how to talk with customer they brok my number plate frame and talking with attitude ki aapka pehele se problem tha jab ki gadi mai kuch bhi problem nhi tha battery grease mene check karaya unhone khola bhi nhi or charge kiya
Service k baadh bhi gadi mai smoothness nhi aayaa na service mai damm tha naa washing mai dam tha
Customer- Suraj yashpal singh
Service advisor - Manoj shyambali yadav
Vehicle - jupiter zx