Tvs Motor Company — spare parts not available for victor glx

Address:

EN101 Thazhath House Angamaly, Ernakulam, Kerala, 683572

It has been months since the order - 33602 was placed but is not completed yet. The order was for part number is n9120440 which is not available at any stores within 200 kms near to cochin.
I had made numerous calls to tvs in the last couple of months. The communication from the management and the customer care was really pathetic except a vishnu who did try his level best to assist me. I visited all stores whom they said in within 40 kms from my home place but couldn't get this part.
I'm not sure why this part is not being manufactured now. Please assist in getting the part to resolve my issue.