Tvs Motor Company — Tvs sub delear not provided smart card / r.c.book after eight months.

Address:

Kolkata, West Bengal, 700108

Sub:- smart card / r. C. Book not received.
Ref:- tvs wego registration no wb24af6304.

I suman nag roy have bought a two wheeler tvs wego (Registration no. Wb 24 af6304) on 14th aug, 2015 from shaw tvs sub delear, name shaw auto centre, 108/110 b. T. Road, kolkata 700108 (I. S. I. Bus stop) area dunlop & it has been registered at barackpore rto on 15.09.2015. But still i have not received my smart card / r. C. Book. I visited & phoned several time to the showroom, but they give me different excuses time to time like smart card is not available at barackpore rto / puja vacation offciers are not available, the last one is all officers are busy for election duty. Last saturday that is 28/05/2016 i have visited shaw tvs main delear, titagarh on their request to short out (I have write a letter to arto for not received the smart card) the problem & they have taken seven days, but still i have not received any positive reply from their end. As per government vehicle act the smart card / r. C. Book should be delivered within 45 days to 60 days to the owner of the vehicle after registration date. Then why they don't give the same to me, already it has been delay more that eight months...
Also i have complaint to your head office on 18.05.2016 vide call ref no. 40411 & your customer care department also update to me the problem will be shorted out within seven working days... Which is completed...
Kindly look into the matter urgently.

Thanks
Suman nag roy
Ponne no.[protected]
145/a ashokegarh east
Dunlop
Kolkata - 700108.