I am writing to bring to your attention a significant discrepancy in the charges for the recent paid servicing of my bike, conducted at your TVS - Sri Pandiyan Motos on 13 Dec 2023.
I received a message from the bike showroom indicating a service charge of Rs.418/- ( Including Oil change service ), yet the invoice provided to me upon completion of the service reflects a total amount of Rs.2287/- ( Including Oil Change service ) in which the service charge alone was Rs.1000/- .This substantial difference is a cause for concern and requires immediate clarification.
I have attached both the showroom's message and the invoice for your reference. I kindly request an urgent review of this matter and a detailed explanation for the variance in charges.
I trust that TVS values transparency and fair business practices. I expect a swift resolution to this issue. Failure to provide a satisfactory explanation within 3 days will compel me to escalate this matter further and seek assistance from relevant consumer protection authorities.
I appreciate your prompt attention to this matter and look forward to your immediate response.
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