[Resolved]  Uber — Account disabled and asked for identity proof

I have been using the Uber cab facility for last few months and have more than 5 rides and 2 free rides. All of my rides have been in the Mumbai region. On 20th June 2015, I tried to avail the cab from Howrah station ( Kolkata). To my surprise the cab could not be booked. As I was in urgent need of the cab, I mailed the support team on priority. The support team replied saying that due to security reason my account has been blocked and I have to provide id proof and mobile number proof to reset the account. Firstly Uber is a private entity and it is not a government undertaking, so asking for ID proof is wrong. Though due to urgency, I captured a pic of my PAN card mailed the same to them. After a second reminder they replied that I have to provide the mobile number proof. This was too much for me, considering that I am standing in rain and waiting to book a cab. Firstly I want to know, was the government ID was not sufficient to verify my identity and moreover under what authority Uber is asking ID proof from their customer. Is this not a case of breach of customer privacy. They do not provide any information on what is the security breach that resulted in blocking of account and how they will maintain the privacy of my shared identity proof. Uber can be alluring considering the promotional offer, but in long run it has unethical practices in run. Also my 100 rs credit is now stuck in Uber account. Uber : [protected]@gmail.com Phone number : [protected]