Uber India — Arrogant Behavior of Driver and Poor Customer support

Address:	Chennai, Tamil Nadu, 600078
Website:	UBER

Booked an UBER ride last afternoon (18-Oct-2016) at 13:39 Hrs, Driver location was shown as 3 mins, hence I waited till 13:45 then i attempted to reach him at 13:46, 13:48: 13:49, 13:55, 13:56 the phone rang completely and got disconnected. Driver didn't even picked any of these calls. Finally I got his location in GPS and reached his place but vehicle number was different, with little suspect I called him again at 13:59 without approaching him, finally he picked and started shouting, I was just standing near his cab but he didn't noticed. First thing I realized was the person in the cab and person in the profile picture were different. His vehicle number was also different. He literally started abusing me stating why am I giving missed calls and why the hell you are not providing correct GPS location. I told him, I have been using UBER service daily for about 3 months none of the earlier drivers complained about this location also I don't have the necessity to give a missed call. Driver mentioned he drove all the roads for about 10 mins to identify this locality, when i asked why didn't you answered my call or at least you should have called me to get the location, He suddenly used some foul languages and very strong abusive terms. I said I will complaint this to UBER, he simply said they will give a warning and leave me. He mentioned If I still complaint he said he will come to my locality and abuse me. When I flagged this to UBER, didn't even got an answer. How can they serve peoples with these sort of Goondas. His vehicle number: TN76 AX0590 (Tata Indica). Driver Name: Esakki. Mobile: +[protected]. Please beware of this arrogant driver and worst customer support.