Uber India — booked uber but driver alex cancelled trip

Address:

Chennai, Tamil Nadu, 600006

Dear team,
I had booked uber pool yesterday and we are waiting for cab. Cab will be crossed me and driver didnt call or wait for me to pick up, suddendly within a 2mins he cancelled the trip. We really got stressed bcoz its a un-time at 10.20pm. So finally we booked another uber pool, once we reach the destination bill will be 102 rs but trip charge is 49rs only. We didnt cancell the trip he cancelled the trip but they charged from me as a double. The full fault is driver alex, then how we can accept this. Kindly take an action for this immediately