Uber India — Charged twice by cash and also paytm

Address:	Hyderabad, Andhra Pradesh, 500049
Website:	UBER

Hi,

On 8thnov, i have booked share cab for my parents from ramnager gundu to miyapur. Share price was rs.255 and travel time was 81mins. All of a sudden cab driver janardhan who owns swift dzire dropped my parents at secunderabad railway station and took the cash amount of rs.95 and at the same time i was charged rs.32 on my paytm. When my parents asked why did he dropped there.. He just replied bluntly that i booked the cab till secunderabad. He drove only 3 kms from my home and that too in a share and charged double (Paytm & cash) and also complete waste of time. We have to book another cab and return home safely. I never know that uber drivers are so pathetic dropping midway and collecting money from people like my parents as they arent aware of the cab booking process. Not sure uber has cheated how many else elder people and grabbed the money free of cost. I requested for full refund which 95+32 = 127 as we booked another cab from station and paid rs.188 and wasted complete 1 hr for whole process.

I have sent twice the complaint to uber support but no response yet..

Neither they are checking on the issue nor they are working towards it..

I request consumer complaints kindly help me with this issue so that they wont repeat or be careful with their drivers and also get my monye back which has been stolen my their driver,

Thank you,
Chaitanya