Uber India — Driver profile did not match | |||||
I booked Uber from Noida 93-A to Sir Gangaram Hospital on the 20th April 2017 at 12.30 pm. The driver who came to pick me up was different from the one that Uber app. showed. Half way thru when he started behaving unprofessionally like taking a longer route and rash driving, I asked for his licence. Initially he said he does not have one. Them when I insisted, he waved a small document saying that this is it. The document did not have any picture of him. I asked him why is he driving somebody else's car, he said, "the Uber authorities know of it and have given the permission. Also that I can go and complaint to anybody I want and nobody will take any action against me" . He told me a false name and then I checked his True Caller ID which showed his picture with a different name. He even threatened to end the trip, which I did not take as I was late for Doctors appointment. He deliberately took a longer route. This wrong identity drivers is a serious Security Lapse on the part o[censored]ber They have still not responded to my complaint with this regards. I am attaching 2 documents:- one the original trip details. Second the details of the driver who drove me. Was this information helpful? | |||||
Uber India customer support has been notified about the posted complaint. | |||||
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