| Address: | New Delhi, Delhi, 11059 | | Website: | Uber |
Date of incident : 01/04/2018
I booked uber xl cab on 02/04/2018 for family trip to adarsh nagar gurugram bus stop from hastsal lig flats vikas puri... The estimated fare was rs. 626.67... Driver rajeev kumar didn't inform us proactively that he need to pay haryana tax an d he would have to stop in between the trip to pay it, the trip was going smooth untill i asked him to take right from bijwasan which he refused i agreed then he stopped at haryan tax before ambience mall i waited for him in cab for an hour with family then requested him to cancel the trip without telling me that fare will be same he cancelled the trip and asked me to pay rs. 626.67 i told him that it is the fare for entire trip to which he refused and said that is only till ambeince mall i refused to pay the entire amount and offered rs. 350 for which he had a word with someone in uber and he said it is ok you collect the money. Now i'm getting charged for rs. 953.34/- for entire trip the remaining amount will be added to next trip. Why should i pay this amount? When it is not my fault that he cancelled the trip without letting me know the consequences moreover this amount includes the wait time as well which wasn't because of me, my entire family was standing in middle of the road looking for a different cab for which i should be asking for compensation instead uber is asking me to pay then what was estimated.
Resolution : i need this amount to be reversed as this wasnt my fault, i would never travel with uber again if this doesnt happen as this is not acceptable from a reputed taxi service like uber. Was this information helpful? | 
