Uber India — Incorrect fare charged

Address:

700157

I am writing this to report one of a very serious unethical practices that is being followed by uber drivers here for which the passengers are having to pay. I am a regular customer o[censored]ber and i had faced this issue earlier as well. Below is another instance of the same.

I had booked an uber cab under uber pass from opposite to city center 2 (My residence) to my office which is at unitech building. I had paid for the trip using paytm as it was an uber pass the price was fixed with no surge price as inr 149. However after i had boarded off from the cab the driver didn't end the trip instead went on further to a different place by onboarding some different passengers thus extending the trip in my name. As a result the trip fare increased to inr 463.84 and also with a surge price. The driver thus pockets the entire previously agreed fare with the new passenger whereas the newly created surged price gets charged under my name.

I want to escalate this to the highest levels of the uber management as i am extremely dissatisfied by this unethical practice which is being constantly ignored by uber. I also demand the refund of the extra fare above what i had originally paid. I strongly urge the uber to take some proactive steps in making sure that the drivers don't take undue advantage for which the customers have to pay.

Regards
Onkar
[protected]