Uber India — not able to book the ride, moreover amount is there with them.

Address:

500070

This is mail correspondence with uber:-

You don't no the reason why account was restricted. Still you want to keep my amount with you.

Whether you want to refund the amount or not?

With regards,

Sbr prasad
[protected]

On nov 4, 2017, at 5:36 pm, uber support < [protected]@email-support. Uber.com> wrote:
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Uber
No response needed
Why was my payment declined?

Hi,

Happy to clear this out for you.

As explained earlier, i do understand your concern regarding the restriction on your account. This is a system generated flag that is placed after a number of checks and with no ability to lift this restriction manually. Unfortunately, our policy restricts us from sharing any further details as to the exact reason for the disabling of your account.

We sincerely regret the inconvenience this may cause and thank you for your cooperation.


Sent by uc on saturday, november 4, 2017 at 12:05:27 pm
Continue this conversation by replying to this email or going to help in your uber app.
Previous messages
Please don't repeat the same reply. I am asking for solution. When you are going to refund my amount ⁣with regards, sbr prasad
Sent by sbr p. On saturday, november 4, 2017 at 10:31:32 am
Hi,

Apologies for the trouble with accessing your account and totally understand your frustration.

I unfortunately have no further information i can provide beyond the fact that we won't be able to reverse the suspension.

Although you might not have had the intention, the system automatically flags accounts with activities that overstep our terms and conditions. When this happens, the account gets suspended after the system carefully looks for a number of data points.

This decision does not have an option of removing the suspension of the account.

Appreciate your understanding.
Sent by ayaz on saturday, november 4, 2017 at 10:13:09 am
Finally what you want to say, you don't want to refund my amount? ⁣with regards, sbr prasad
Sent by sbr p. On saturday, november 4, 2017 at 10:10:23 am
Hi there,

Happy to clear this out for you.

I do understand your concern regarding the restriction on your account. This is a system generated flag that is placed after a number of checks and with no ability to lift this restriction manually. Unfortunately, our policy restricts us from sharing any further details as to the exact reason for the disabling of your account.

We sincerely regret the inconvenience this may cause and thank you for your cooperation.
Sent by amla i. On saturday, november 4, 2017 at 9:13:15 am
When you are not in a position to resolve this problem, please return the amount immediately
Sent by sbr p. On saturday, november 4, 2017 at 9:11:49 am
Hi,

Apologies for the trouble with accessing your account and totally understand your frustration.

I unfortunately have no further information i can provide beyond the fact that we won't be able to reverse the suspension.

Although you might not have had the intention, the system automatically flags accounts with activities that overstep our terms and conditions. When this happens, the account gets suspended after the system carefully looks for a number of data points.

This decision does not have an option of removing the suspension of the account.

Appreciate your understanding.
Sent by steffiyadav on saturday, november 4, 2017 at 8:44:46 am
Please refund my amount. Several times i have faced the same problem
Sent by sbr p. On saturday, november 4, 2017 at 8:39:55 am
Hi,

Happy to clear this out for you.

I do understand your concern regarding the restriction on your account. This is a system generated flag that is placed after a number of checks and with no ability to lift this restriction manually. Unfortunately, our policy restricts us from sharing any further details as to the exact reason for the disabling of your account.

We sincerely regret the inconvenience this may cause and thank you for your cooperation.
Sent by steffiyadav on saturday, november 4, 2017 at 8:38:09 am
When it was like that, how some amount was deducted in previous ride? Call me back
Sent by sbr p. On saturday, november 4, 2017 at 8:38:03 am
So what can i do, how make it correct.?
Sent by sbr p. On saturday, november 4, 2017 at 8:36:52 am
Hi,

Thanks for reaching out.

I understand your concern regarding accessing your account. Apologies for the trouble here.

On reviewing the details, i see that your device has been flagged by the system for activities that do not comply with our terms and conditions.

Unfortunately, this means that the device will be unavailable for use until further notice.

Appreciate your understanding in this regard.
Sent by navi on friday, november 3, 2017 at 6:04:25 pm
Share details : i am unable to book my ride. I have balance also with you. Resolve the problem
Sent by sbr p. On friday, november 3, 2017 at 4:10:02 pm
Uber b. V.
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