Uber India — payment not refunded

Address:

122003

Hi team

Today (27.10.2017) morning i booked uber from my home (Maruti kunj, ggn) to my office (Nodia-62).
Driver arrived at 7:25 am and started the trip but after 2 minutes of travelling he denied to continue saying he doesnt have fuel and as i have used online cash mode so he wont be taking this trip.

He stopped the trip and i was charged rs 4.71/-, however amount of rs 1113.42 (Which might have been reserved before start of trip) from my paytm wallet has been deducted and has not been refunded yet.

This is very negligent on part o[censored]ber as i dont have any emergency contact number and rude on part o[censored]ber drivers.

Please let me know when the amount will be refunded and what about the inconvinience caused to me.
If i dont get my money refunded you are losing your loyal customer.

Regards
Salonee jindal
+91-[protected]