Uber India — poor and fraudulent support

Address:

Ernakulam, Kerala, 682306

I have placed an order on uber eats on 31st March, 2019. The order number is #BBF5B. As I was preoccupied, my brother went and collected the order.when we were about to eat, it came into our notice that there were missing items which I have paid for in full.
Just to double check I went into my orders section and to no one's surprise it showed that I have paid for it.Agitated about this I tried to contact them.But I was only able to get text support. They refunded me using 'uber credits'.
If I did not pay for an item using uber credits why do you refund me using uber credits?
Uber credits is not a system of exchange that can be used outside o[censored]ber's platform.so in the end what I paid for in cash has been swapped for some virtual currency that does not have the backing of any bank or other institutions of the sort.
Also uber had made it very difficult to contact a representative directly.I was unable to find any contact number within the app.It was only through a tedious Google search that I came across their helpline number.
And when I contacted that person he was being very defensive and not offering any meaningful way to resolve my issue. In the end I just hung up the phone agitated with his behaviours.
My advise, be very carefully while dealing with uber. They lack any empathy for the customer and would just treat you with scripted replies.
If available it is better to go with either Zomato or swiggy.
Regards,
HARI.