| Address: | New Delhi, Delhi, 201301 |
| Website: | Uber.com |
I had travelled from uber cabs from noida to igi airport on saturday 15 july. They showed me an upfront fare of rs 253 for booking which was indeed a sweet shock to me. But i cancelled my regular cab n boarded uber for a change. But they had done this strategy only to hitch customer. Falsely as they charged me rs 655 when reached airport.. On referring. The matter this is what these people say
My trip receipt was updated
Saturday, july 15, 2017 at 9:58:44 pm · ubergo
Hi priyanka,
I understand that you have an issue with the fare. I'll be happy to explain.
It looks like you were shown an upfront fare of inr 253.48 before you confirmed this ride. On reviewing your trip, i see that the route taken was different from the gps suggested. Hence, the upfront price was not honored.
The upfront fares are calculated dynamically based on various factors like duration, distance, high demand in the area, these fares remains unchanged as long as the destination remains unchanged and the suggested route is followed.
Also, based on the pickup and drop off locations of the trip, we can confirm that the updated fare of inr 655.82 was calculated correctly.
Hope this explains.
Sent by shalini on sunday, july 16, 2017 at 3:27:59 am
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I have tried arguing them by my query but the answer us standard as above everytime just befooling customer
Please confirm what drop off location i changed from the entered previous drop location. I am made to understand my booking was from noida sec 23 to igi airport terminal 1d and i boarded off there only. Couldnt understand the reasons for such hayware replies o[censored]ber. Customers are not fool after all regards
Sent by priyanka s. On sunday, july
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