Ultimate Teen Patti — refund my balance or chips

Address:

335001

Please give my chip in replace of eighty rupees because my 80/- deducted but chip not received. Transaction date on 24/08/2017 and not is[protected]gabwuoqf9.
I bought 1 crore chip at the rate of 80/-on 24/08/2017 through net banking but those chips are not added in my account and 80/- deducted from my account.
So i loos 80/-
So please solve my problems otherwise refund my rupees 80/-.
Thanks...