[Resolved] Uninor India — GPRS connection problem

VikashThakur

from Jugsalai, Jharkhand

Address:

Ranchi, Jharkhand

I recharged my uninor number ([protected]) with Rs.59 for GPRS Data, but it's not working. I contacted customer care agent three times. They used to say that " I am being forwarded to GPRS department" but after a long hold the phone is disconnected. For this I have been charged 50 paisa for three minutes. I am using android phone with 4.2 jelly bean OS. There is no issue when I use Reliance Mobile Data. Please register this complaint and try to resolve it ASAP.

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Complaint marked as Resolved

Uninor / Telenor customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2015

Uninor / Telenor Customer Care's response Hi Vikas, we apologize for the inconvenience caused to you. We have noted your concern and forwarded the matter to our care team. Please be assured that your query will be resolved soon. For the moment we need following details as well in order to assist you further:  Website Name/ URL*  Any specific time of issue*  Error message*  Alternate no*  Has GPRS service worked before on your Handset*  Complete Address with Landmark & ZIP Code from where it is not working*  Handset make and model no