| Address: | Ernakulam, Kerala |
I am writing to express my dissatisfaction and to file a complaint regarding an unresolved issue with Swiggy Instamart & Union Bank that occurred on 30 March 2024. I had placed an order through Swiggy Instamart and made the payment via Google Pay, linked to my Union Bank account. While I received my order, I was disappointed to find that one of the items, a packet of biscuits, was completely damaged - it was spilled and broken down into pieces, rendering it unusable.
Promptly, I reached out to Swiggy's customer care to report the issue and seek a resolution. The customer service representative was quick to acknowledge the problem and initiated a refund for the damaged item. I was informed that the refund process was initiated, and I should expect the amount to be credited to my account within 2 hours. Additionally, I was provided with an RRN NUMBER[protected] for the transaction.
However, it has been significantly longer than the promised timeframe, and the refund amount is not credited to my bank account. The lack of follow-through on the refund has caused me inconvenience and dissatisfaction with the service provided by Swiggy Instamart.
I kindly request that you look into this matter with urgency and ensure that the refund is processed promptly. The RRN number provided for the transaction is[protected], which should help in tracking the status of the refund.
I trust that consumer complaint forum will facilitate in resolving this issue by providing the necessary platform for my complaint to be heard and addressed by the concerned authorities at Swiggy Instamart and Union Bank.
Thank you for your attention to this matter. I look forward to your prompt response and resolution. Was this information helpful? | 
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