[Resolved]  United Colors Of Benetton — Exchange of T-Shirt due to fade of colour

Address:

Mumbai City, Maharashtra

Hi, My name is Bhavik Shah, Residence of Mimi. I got a gift from my friend from Colgate, it was a UCB t-shirt. As it was a gift sent from Colgate, I didn't had the bill. I wore it Once and when I gave it for wash, the colour came off from the collar of the Shirt. So I thought of going to a nearby UCB outlet and get it Exchanged as it a well known Brand world wide and they will help me. So I went to UCB outlet in Mimi ( Inorbit Mall - Malad), the manager told me that he will get it exchanged later as there was sale going on. I agreed and I left, I was quite bus with my own work as well, so couldn't gave time to this particular matter. I went again after a month (quite a long time, but I had never worn that t-shirt again), then the manager told me he needs to talk to a senior person whether they can exchange or not because I didn't had the bill. I told him that this is the second time I have come and I was been told that you guys will exchange it. He Said, we will reply within 15 Days and then will get back to me whether they will send by t-shirt back and get it exchanged or not. I mean this is not a way a reputed and a big Brand works.15 days just to reply and then may be more 15 days for exchange of Shirt. I have been shopping to all other big brands as well, but I have never been told that if you don't have the bill, we wont exchange.They know their product is genuine by their codes which is on their tag inside the t-shirt. Please look into this matter and Kindly give a solution to this. Regards, Bhavik Shah [protected] shah.[protected]@gmail.com