Universal Travels — Bus breakdown for 7 hours on[protected] but no response from ho

Address:

Chennai, Tamil Nadu, 600091

I have booked 3 ticket's in universel travels seat # 20, 21, 22 the bus route was from chennai to sirkali and the boarding time in guindy thri vee ka bus stop chennai was 11.40 pm but the bus came by 12.50 and the condition of the bus was very worst. I was not able digest that very famous travels like universel is having this type of buses in their queue.

The bus was breakdown for 7 hours near kalpakkam and they have arranged for a spare by by 8.15 am by[protected].

We are booking the ticket's for our family based on the brand name and for safety. But universel travel's is giving up their name with these types of activities.