Universal Travels — Worst service

Address:

Chennai, Tamil Nadu, 600026

I booked a ticket for a travel from Chennai to Mayiladuthurai on 26/05/16 by a Volvo Multiaxle bus. The bus was scheduled to leave from koyambedu by 11.05 pm and we were waiting including families and kids in the road in Koyambedu and the office looks exactly like a work shop. No seats for passengers and passengers are standing hours together on the road in mid night from 10.15 pm to 12.20 am. The bus came by 12.05 am and departed by 12.20 am. The same driver who drove from Vailankanni by 3 pm was continuosly driving without break. No second driver. How serious universal travel is about the safety of the passengers! The bus rashed like anything. within 4 hours i.e by 4 am, it stopped on the highway and I was told to get down and forced to get into SRM bus (Non-AC, Fully packed) citing that for a singly passenger, the bus cannot go to Mayiladuthurai which is hardly 28 km from that location. What a reply . I have paid the fare for travel upto mayiladuthurai and I was asked to get down. How irresponsible universal travel is! The AC adjustment got broken and we were getting chilled air and the journey was horrible.
as SRM bus is fully packed. I was travelling 28 km sitting in driver cabin. I was blaming myself having chosen the worst bus operator. I will never dream of travelling with universal travels..