University Of Madras — Degree Certificate pending

Address:

25A 8A,Arumugam St

I have completed MBA distance education and my registration number- A8101PBA1387.
I have received courses completion and provisional certificate but degree certificate is not received till now and tried to contact multiple time but they mentioned it will be sent only to home address but as long as other certificate are received how come degree certificate will be missing. Requesting to check and help me to get degree certificate(I know it’s too late but as longs as I completed with pull fee payment hope university will consider my request and to provide me certificate).
Thanks
Anto