University Of Madras — Missing of my registered no and not received even provisional certificate

Respected sir/madam.
I was a student of Mohamed sathak college which is affiliated to university of Madras and I passed out by 2016 under the stream of bba but yet i didn't receive my provisional or degree certificate from the college or university, in my college they are saying the university didn't send any papers and when I checked the university portal my registered no[protected] is not their and I don't understand how can my registered no not available when I have completed and I'm looking for answers and why is my paper not yet received.

I request you to find out what's really happened, if I'm not getting answers I may have to take this issue to police.

Thank you
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