Upgrad — Data science certification course

My course was going fine until a credit card fraud happened with me and I'm in a debt of 50000 as I have to bear the charges as per bank norms. I requested cancellation of the course but I was suggested that it cannot be cancelled loan cannot get cancelled as mentioned in the offer letter. I can get a new batch start but that too is chargeable as per thier norms. What kind of thing is this as I cannot pay even my emi amount and they are asking to pay extra for a new batch. But I am in a financial crisis how can I make course payment. In two days the next emi amount will get autodebited. There must be some way as I have documented proof of fraud happened with me and I'm unable to complete course
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Hi Manthan, Greetings! Sorry for the inconvenience, We would like to inform you that any charges levied by credit card bank, upGrad cannot intervene in it. We understand your situation however we have to abide by our policies, you can definitely opt for deferral. Please share your registered details with us at grievance.[protected]@upgrad.com. We will assist you in the best possible way.

Please note https://www.consumercomplaints.in is not a reliable portal to raise your concerns as they do not allow upGrad to get your information and provide you with a solution. We would request you to write us at grievance.[protected]@upgrad.com for a proper closure.

Regards,
upGrad Grievance Redressal Team

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