I was contacted by a representative on may 20th after i put in an enquiry. The sales representative (Dharma teja) was a very pushy and literally forced me to apply for the course commencing in 11 days in spite of me telling him that i do not have sufficient funds at this point in time. He assured me that i will get financial assistance by their lending partner since they have a lot of tieups. He assured me that i will get the necessary help and cooperation as my cibil score is impeccable and the salary i draw was good. On this assurance i made a payment of 15, 800 as a booking amount. Turns out that their lending partners have a very stupid and frivolous documentation process after which my loan application was rejected without any substantial reasoning nor cooperation at all. Soon after my mother fell ill and i had to relocate. I had to resign from my job.
The companies cancellation policy says if the student cancels it then there will be a deduction of rs.10, 000 and the balance rs.5800 would be refunded but in this case i was not the one who cancelled my application it was because of the loan application getting rejected and there was no exception made at all to help me out soon after with great difficulty i managed procuring the documents in the situation of the lockdown still my application was not considered at all and it has been over two months now i am fighting with upgrad their customer service is very laid back and slow. Their md has outright said he cannot help me. I believe i am stuck in the fineprint of the company. I think they should consider the financial capabilities of the students before taking a booking amount and incase there is a problem refund the amount upfront to avoid loss to any credible student.
I want my 15800 back or atleast 10000 back.
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