Upgrad — Need to cancel my course but no positive response

Address:	UpGrad
Website:	www.upgrad.com/?utm_source=Google&utm_medium=BSearch&utm_campaign=IND_Acq_Web_Google_BSearch_All_All_All_Brand_T1&utm_content=upGrad_Pure&utm_term=upgrad&gclid=Cj0KCQjw6J-SBhCrARIsAH0yMZgejSgL

I had enrolled for a course from upGrad which commenced on December 31st, I attended one lecture but right after that I had some family support which I had to do due to which I was t able to continue the course but the upGrad is saying they can’t cancel the course at all, there should had been some penalty amount or something in place if the candidate is not able to pay the loan amount and because of this I have been struggling with zest and upGrad as I’m getting calls from them and I’m under as situation where I can’t pay the loan nor I can attend the classes due to family and health issues, need a solution for this.