Upgrad — Opt-out refund

I enrolled myself for the MBA program after a few days. I asked them that I will not be able to continue this course, I should start with my course and before my first EMI deductions I will have the option to opt-out of the course. I confirmed this many times and got the same response. I thought I should give it a try but after attending a few sessions I did not find the course useful for me and asked them to cancel it as I was told I still have the option of doing so by their counsellor and now there are suggesting that there is no such option and I cannot cancel the loan. It is not a small amount, I am the sole earner of my family and my parents are medically not fit, I have to look after them as well. I joined this course because I thought it will help me grow professionally and if I am not able to understand the course and want to opt-out which I was told by their counsellor is a very possible reason why cant I do that.

See this is not a fair practice. I am really not in a financial position to pay and reached out to opt-out but this is not what I was expecting.

Please look into this and help me. I am tired of reaching out to so many people and not getting any response.Help me with this