Upgrad — UCW MBA course

Hi, I opted for the UCW MBA course on 02/12/2022 where I made an advance payment of 25000/-. Due to personal exigency I had to drop the plan and as per the 10 days refund policy before cohort commencement I gave a heads up to Rahul (Counsellor in Hyderabad)
) for a refund. I have been following from 5th Dec and he keeps saying I will call you back. And it's now been 2 days no calls. I am afraid that I might miss the 10 days and they deny with the refund. Please help!