Urban Company — repair ro filter

Address:	411040
Website:	Urbanclap.com

First experience with urbanclap. Ro water filter was leaking. Booked a tecnician. Called him prior and sent him a picture of the ro filter. Requested a repair and changing all the filters. He arrived earlier then booked time, very polite. He checked everything and gave me a quote. Quotation was fine and reasonable. He set to work and replaced the leaky part which he had told me and i paid him. While he was packing up his tools, i noticed the ro filter was still leaking. He examined the leak and says it's coming from the water pump and that too will need replacing. The amount now quoted exceeded a new unit and it would have been cheaper to purchase a new ro filter. I had little choice and paid. Complained to urbanclap and their reply, "sorry for the bad experience", it will not happen again. No mention of compensation. What makes them think i'll use them again?