Uti Infrastructure Technology & Services Limited [Utiitsl] — PAN Card

To date I have not received a response from the representative at UTIITSL regarding the following:
[Request ID :##4114891##]

I applied for a pan card and submitted the payment on February 17, 2023 and my application went through without generating an acknowledgement receipt. I also do not have an acknowledgement number to track my application. Payment was made through HDFC. I am a foreign resident (OCI) and would appreciate refund of my money since I was unable to complete the application on line.