Uti Infrastructure Technology & Services Limited [Utiitsl] — Pan card services :my account got debited but I didn't received application number .

Address:	KOLKATA
Website:	www.pan.utiitsl.com/PAN/mainform.html;jsessionid=8CBAE000571C944C76728853ED4FAD0E

I APPLIED MY MOM PAN CARD FOR CORRECTION THROUGH THIS WEB UTIITSL, WHILE APPLYING ALL MY INTERNET CONNECTIVITY WAS GOOD THAT TIME BUT SUDDENLY AFTER MAKING PAYMENT, THE PAYMENT GATEWAY WAS RE-DIRECTING TO MAIN WEBSITE FROM BANK, THE WEBSITE O[censored]TIITSL GOT CRASHED AND MY PROCESS OF APPLICATION GOT STRUCK, I TRIED CONTACTING THEIR CCE THEY COULDN'T HELPED, AFTER MORE THAN A WEEK I MAILED REGARDING SAME AND I GOT A RESPONSE WITH A COUPON PROCESSING NO. : Q[protected] WITH TICKET NUMBER : #879684 .
I AGAIN MAILED CONCERNING THAT I WANT TO CANCEL THE APPLICATION PROCESS AS IT WAS HECTIC, GOT A RESPONSE SAYING I NEED TO WRITE A WRIITEN APPLICATION WITH A FOLLOWING DETAILS :

MY PAYMENT DETAILS :

Reference No.IGAKGWUWU4 19-Jan-2021 [03:51 PM IST]
SBI Account Number XXXXXXXXX05768
SBI Branch XXXXBARI
Purpose : BILL_UTIITS Payments
Transaction Date 15-Jan-2021
Amount :INR 106.00
Status: Success
Reason: Process

I WROTE A LETTER AND SEND MANY MAIL AND TILL NOW I AM SENDING JUST RECEIVING A RESPONSE LIKE :

Sir

Greetings from UTIITSL Email Helpdesk!

This is with reference to your query against the Ticket number #879684

PAN processing Coupon Number: - Q[protected]

With reference to your query, we would like to inform you that we have already escalated your case to the concern department, requesting you to support us in interim.

Please feel free to call us on[protected], open from 09:30 am to 08:00 pm on Monday to Sunday or email at utiitsl.[protected]@utiitsl.com for any further clarifications.

We would appreciate if you can spend a little time in placing your valuable feedback on our PAN Online services. Please visit https://www.pan.utiitsl.com/feedback/pan ".
UTI Infrastructure Technology And Services Limited

Plot No. 3, Sector 11, CBD Belapur
Navi Mumbai-400614(India)
PAN - All India Customer Care no.: +[protected]
Website: www.utiitsl.com

PLEASE HELP ME GET REFUND .