Uti Infrastructure Technology & Services Limited [Utiitsl] — Reimbursement of mediclaim

I CH VENKATAPATHI RAJU is a member of the senior citizen unit plan. My certificate number is SC[protected]. I have made an application in June 2020 in your Hyderabad office for reimbursement of medical expenditure in connection with the medical treatment of my wife Srimathi. CH Subhadra. I received a letter with the number o[censored]TIITSLC/SCUP/CLAIMS/NO.0076. Dt 08/10/2020 informing me that an NEFT payment of RS150000 has been initiated on 30/9/2020 towards the settlement of the medical claim. As my account in Andhra bank did not reflect the receipt of the above amount I contacted your Hyderabad office and informed them of the above position. Instead of verifying the same from your accounts, I was asked to produce my bank passbook to show that the amount was not received. I produced my bank passbook in your Hyderabad office to confirm that the medical reimbursement was not received. I also informed them that Andhra Bank is now union bank and that there is a change in the IFSC code. I also gave them the changed IFSC code. The above details are in public knowledge which could have been verified on the net by your Hyderabad office by a click of a button. Instead of doing it, I was again asked to get a letter from Andhra Bank on their letterhead showing the changed IFSC code and change in the name of the bank. It could be seen that your Hyderabad office is most unhelpful in settling the medi claim and also making a senior citizen of more than 80 years to run around the bank and office on the simple pretext. The delay in settlement of my medical claim for the simple reason of change in the name of the bank and its IFSC code cannot be appreciated. I, therefore, request that the concerned may be instructed to settle my claim immediately. I am giving my bank details below
BANK DETAILS
1) Name of bank: ANDHRA BANK NOW-UNION BANK OF INDIA
2) MY ACCOUNT NO: [protected]
3)IFSC CODE: UBIN0805432
Name of the complainant: CH VANKATAPATHI RAJU